Sherri Culp
Hendersonville,TN
Summary
Goal-oriented SPED Teaching Assistant caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Experienced Customer Service Supervisor/Representative bringing 14 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
19
19
years of professional experience
Work History
Teaching Assistant
Sumner County Board Of Education
01.2023 - Current
- Improved overall class participation by implementing group activities and project-based learning.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Customer Service Supervisor
Nashville Wraps LLC
04.2005 - 12.2022
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
Education
Communications
The University of Tennessee - Knoxville
Knoxville, TNHigh School Diploma -
Sevier County High School
Sevierville, TNSkills
- Behavior Modeling
- Student assessments
- Classroom support
- Student Tutoring
- Behavior Management
- Issue Resolution
- Complaint resolution
- Customer Relationship Management (CRM)
- Call Management
- Active Listening
- Follow-up skills
- Travel Planning
- Client Relations
Timeline
Teaching Assistant
Sumner County Board Of Education
01.2023 - Current
Customer Service Supervisor
Nashville Wraps LLC
04.2005 - 12.2022
Communications
The University of Tennessee - Knoxville
High School Diploma -
Sevier County High School
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