Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherri Darden

San Antonio,TX

Summary

Experienced professional in regulatory compliance, behavioral health, and case management, with strong documentation, crisis intervention, and client assessment skills. Known for clear communication, collaboration, and supporting safe, compliant services.

Overview

9
9
years of professional experience

Work History

Group Facilitator – Intensive Outpatient Program

Charlie Health
Remote, NY
05.2026 - Current

• Facilitate therapeutic groups for youth and adults in an intensive outpatient program setting.

• Guide group discussions and structured activities that support emotional awareness, coping skills, self-reflection, and healthy behavior change.

• Provide psychoeducation and encourage participation while maintaining appropriate group boundaries and a supportive environment.

• Use active listening, validation, and rapport-building to engage participants with diverse needs.

• Documented client progress and collaborated with treatment team to enhance therapeutic outcomes.

  • Maintained detailed session notes in electronic health records to monitor client progress and inform treatment planning. in electronic health records.
  • Observed client engagement levels during discussions to facilitate active participation. and adjusted discussion pace during meetings.

Residential Child Care Regulation

HHSC
San Antonio, Texas
09.2022 - Current

• Inspected licensed residential child care facilities for compliance with rules and requirements, ensuring child safety and regulatory adherence.

• Investigate complaints and allegations involving potential violations of state statutes and regulations, documenting information and findings.

• Monitored facilities to evaluate provider care and resources for children, directly contributing to improved child safety outcomes.

• Engaged with providers and partner agencies to resolve regulatory concerns, facilitating compliance and enhancing support for child welfare.

• Apply attention to detail, sound judgment, problem-solving, and calm communication when managing competing priorities and sensitive situations.

  • Worked with diverse coworkers to achieve shared goals in product and service improvement.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

Case Manager

St. Peter–St. Joseph Children’s Home
San Antonio, Texas
01.2019 - 09.2022

• Maintained accurate, timely case records, case notes, and activity updates.

• Completed intake interviews and assessed client needs to help identify appropriate therapeutic, medical, psychosocial, and psychiatric services.

• Collaborated with families, social services, health care providers, and governmental agencies to address client needs and develop treatment plans.

• Participated in interdisciplinary meetings to review progress, discuss barriers, and coordinate case management strategies.

• Reviewed evaluations and treatment objectives and communicated client progress and identified concerns to the appropriate team members.

  • Completed intake assessments and service plans for child welfare cases.
  • Coordinated referrals with counselors, schools, and community support agencies.
  • Documented case notes, placement changes, and court paperwork accurately.
  • Communicated with families about visitation, reunification, and care needs.
  • Collaborated with residential staff on child safety and daily support.
  • Monitored client progress through regular follow-up contacts.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.

Counselor

Hector Garza Treatment Center
San Antonio
07.2017 - 12.2019

• Provided individual and group counseling to children and adolescents regarding social, emotional, and behavioral needs.
• Facilitated groups focused on coping with stress and traumatic experiences.
• Worked with interdisciplinary teams to develop individualized counseling interventions and treatment plans.
• Helped clients identify unhelpful thought patterns, establish goals, and practice steps toward positive change.
• Built rapport with clients, provided support during crisis situations, and advocated for client needs.

  • Documented progress notes in patient records for Hector Garza Treatment Center.
  • Assessed client needs, risks, and support systems during intake interviews.
  • Participated in regular team meetings to discuss case management issues and plan services for clients.
  • Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.

Education

Master of Science - Clinical Mental Health Counseling

Walden University
11-2025

Bachelor of Science - Criminal Justice

Texas College
05-2015

Skills

Regulatory compliance

Facility inspections

Child Safety and Risk Awareness

Client Engagement

Case Documentation & Records Management

Crisis Management

Staff/Team Collaboration

Group facilitation

Problem-Solving & Decision-Making

Microsoft Word, Excel, PowerPoint & Outlook

  • Case management
  • Treatment planning
  • Nonverbal communication
  • Meeting facilitation
  • Verbal and written communication
  • Session Planning
  • Empathy Building
  • Collaboration
  • Advocacy
  • Professional relationships

Timeline

Group Facilitator – Intensive Outpatient Program

Charlie Health
05.2026 - Current

Residential Child Care Regulation

HHSC
09.2022 - Current

Case Manager

St. Peter–St. Joseph Children’s Home
01.2019 - 09.2022

Counselor

Hector Garza Treatment Center
07.2017 - 12.2019

Master of Science - Clinical Mental Health Counseling

Walden University

Bachelor of Science - Criminal Justice

Texas College
Sherri Darden