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Sherri Gadsden
Charleston,SC
Summary
Experienced Administrative Professional and Client Services Specialist with 10+ years of experience in healthcare administration, customer service, patient scheduling, insurance verification, billing support, medical records management, and office operations. Skilled in remote communication, calendar management, EMR/EHR systems, data entry, problem resolution, and delivering exceptional client experiences.
Overview
12
12
years of professional experience
Work History
Client Service Representative
Roper St. Francis Physician Partners
02.2025 - Current
- Deliver exceptional patient support in a high-volume cardiology practice.
- Verify insurance eligibility and maintain accurate patient records.
- Schedule appointments, diagnostic testing, and referrals.
- Manage multi-line phone systems and patient communications.
- Maintain HIPAA compliance and documentation accuracy.
Administrative Assistant
Medical University of South Carolina (MUSC)
07.2023 - Current
- Coordinate patient scheduling, referrals, consultations, and follow-up appointments.
- Manage incoming calls, voicemails, and patient communications.
- Process payments and maintain accurate documentation.
- Support faculty, residents, and clinical staff with administrative operations.
Property Manager
Storage Asset Management
04.2022 - 06.2023
- Managed facility operations, leasing, customer service, reporting, and property inspections.
- Resolved customer concerns and maintained operational efficiency.
Front Office Coordinator
Mouth Carolina Dentistry
06.2021 - 01.2022
- Managed scheduling, insurance verification, claims processing, and patient communications.
- Processed payments and completed daily financial reconciliation.
Practice Manager
Angel Dental
11.2020 - 06.2021
- Oversaw front office operations, treatment plan presentation, insurance processing, and financial reporting.
Front Office Coordinator
Coastal Kids Dental & Braces
07.2018 - 11.2020
- Scheduled appointments, verified insurance, and supported patients and families.
Collections Representative
iQor
06.2017 - 11.2018
- Managed inbound and outbound account resolution and payment collection activities.
Retention Specialist
Comcast
08.2015 - 04.2016
- Retained customers through relationship building, service education, and issue resolution.
Customer Service Representative
T-Mobile
06.2014 - 10.2015
- Provided billing support, account assistance, order processing, and troubleshooting.
Education
High School Diploma -
North Charleston High School
Skills
- Administrative Support
- Remote Customer Service
- Patient Scheduling
- Insurance Verification
- Medical Billing Support
- EMR/EHR Systems
- Data Entry
- Calendar Management
- HIPAA Compliance
- Microsoft Office Suite
- Outlook
- Teams
- Zoom
- Records Management
- Client Relations
- Problem Resolution
- Multi-Line Phone Systems
- Referral Management
- Excel
- Word
- Google Workspace
- Dentrix
- Open Dental
- Dexis
- Demandforce
- RevenueWell
- Weave
Timeline
Client Service Representative
Roper St. Francis Physician Partners
02.2025 - Current
Administrative Assistant
Medical University of South Carolina (MUSC)
07.2023 - Current
Property Manager
Storage Asset Management
04.2022 - 06.2023
Front Office Coordinator
Mouth Carolina Dentistry
06.2021 - 01.2022
Practice Manager
Angel Dental
11.2020 - 06.2021
Front Office Coordinator
Coastal Kids Dental & Braces
07.2018 - 11.2020
Collections Representative
iQor
06.2017 - 11.2018
Retention Specialist
Comcast
08.2015 - 04.2016
Customer Service Representative
T-Mobile
06.2014 - 10.2015
High School Diploma -
North Charleston High School