Sherri Lewis

Provide hardware, software, network, and technical support to a variety of clients. Office 365.

Resolved diverse range of technical issues across multiple systems and applications for end-users.

• Resolved diverse range of technical issues across multiple systems and applications for staff and end-users.
• Maintained servers, firewalls and wireless equipment to keep networks fully operational for over 14 locations.
• Used ticketing systems to manage and process support actions and requests.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Configured hardware, devices, and software for employees.
• Provide training with hardware/software where necessary for staff

• Analyze and define network requirements, optimization and support for client projects.
• Installed and/or supported cabling, routers/firewalls, wireless equipment and telephone systems for data communications networks.
• Cabling and termination of data drops for network expansion.
• Troubleshot hardware and software to determine and rectify network problems.
• Assisted with management and implementation of client projects and/or needs.

• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured network printers and other peripheral devices.
• Maintained hardware and computer peripherals to enhance and upgrade performance.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Support and training for administrative/teaching staff as well as 200+ students.

• Developed in-house applications designed for company needs using RPG programming language for the iSeries server.
• Support and administration for iSeries company server.
• Collaborated with county departments to determine application requirement specifications.
• Support for Domino email system server and end users.
• Assisted IT department staff when needed for network or user support issues.