Sherri Medeiros
Sacramento,CA
Summary
Experienced postal service clerk with over 25 years of proven track record in prioritizing customer satisfaction in fast-paced, high-volume environments. Skilled in delivering exceptional customer service, maintaining operational efficiency, and handling post office operations. Proficient in managing complex sorting operations, assisting customers with diverse postal needs, and fostering team collaboration for smooth operations and high service standards. Strong organization, multitasking abilities, and effective relationship-building skills within collaborative settings.
Overview
27
27
years of professional experience
Work History
Lead Postal Clerk
United States Postal Service, USPS
01.1994 - 04.2021
- Monitored quality control measures to ensure adherence to service standards.
- Fostered a collaborative atmosphere to meet tight deadlines effectively.
- Facilitated smoother onboarding by educating new hires on essential postal practices.
- Reduced wait times by efficiently serving customers during peak hours.
- Maintained accuracy standards while operating multiple mail systems.
- Facilitated effective postal processes by maintaining detailed shipment records.
- Maintained an organized and safe work environment through teamwork.
- Handled financial transactions including money orders and cashier's checks with accuracy.
- Created training resources to enhance staff skills.
- Oversaw postal supply inventory, ensuring optimal stock levels for uninterrupted operations.
- Ensured adherence to postal regulations while managing mail.
- Handled inquiries with professionalism, building strong client rapport.
- Resolved issues swiftly to maintain high customer satisfaction.
Education
Business Communication
California State University Sacramento
Sacramento, CANone - General Studies
American River College
Sacramento, CAHigh School Diploma -
Highlands High School
North Highlands, CASkills
- Handling and sorting mail
- Shipping and receiving
- Office skills
- Automated mail processing proficiency
- Customer service
- Attention to detail
- Teamwork
- Communication
Timeline
Lead Postal Clerk
United States Postal Service, USPS
01.1994 - 04.2021
Business Communication
California State University Sacramento
None - General Studies
American River College
High School Diploma -
Highlands High School
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