Sherri Musgrove
Pine Knot,KY
Summary
Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly through various computer systems. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.
Overview
7
7
years of professional experience
Work History
Universal Customer Service Agent- Fees Department
Senture LLC
02.2020 - Current
- Assisted customers with inquiries regarding Tricare Insurance plans & benefits.
- Processed enrollments for military service members and families, ensuring accurate account setup and compliance with all regulations.
- Processing payments in multiple online systems.
- Calculate and analyze customer accounts through Microsoft excel spreadsheets.
- Tracking refunds and payments in excel spreadsheets.
- Enter data into excel sheets to resolve customer billing account discrepancies.
- Reviewing mailed in enrollment requests and payments.
- Communicating with Call center managers, supervisors, team leads and fellow universal agents through Microsoft Teams.
- Conducting outbound calls and inbound calls with customers.
- Working simultaneously with multiple computer screens and online billing systems.
- Assisting with team lead support when requested by supervisors to help other customer service agents.
- Being a mentor in the mentor program to help fellow agents.
- Navigating online resources to find resolutions for customers inquiring about their health plan coverage issues.
- Analyzing details in payment systems to make sure accounts are balanced properly.
- Submitting checks and debit/credit card payments for beneficiaries.
- Analyzing accounts to ensure beneficiaries have been notified if they are underpaid.
- Managed client accounts by ensuring all payments were made on time.
- Performed data entry of customer information into company databases.
- Tracked customer payments received via different payment methods.
- Verified accuracy of invoices, contracts, and other documents related to accounts.
- Resolved billing inquiries and disputes promptly, enhancing customer satisfaction and trust in services.
Childcare Teacher
Little Lambs Child Care
07.2019 - 02.2020
- Provide one on one learning experiences to children ages birth to 10 years.
- Supervised daily activities and ensured child safety and well-being.
- Fostered positive relationships with children and families through effective communication.
- Developed engaging lesson plans for diverse age groups.
- Coordinating exercise and active engagement with children for physical health and group play.
- Adapted teaching methods to accommodate diverse learning styles and needs.
- Organized and led activities to promote physical, mental and social development.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Participated in parent-teacher conferences to discuss individual student progress.
- Prepared educational materials and resources that support curriculum objectives.
- Managed classroom supplies inventory ensuring adequate materials are available at all times.
- Ensured compliance with safety regulations related to food handling, sanitation, fire prevention.
Education
Some College (No Degree) - Associate in Arts
Somerset Community College
Somerset, KYSkills
- Customer account management
- Payment processing
- Microsoft Systems including Microsoft Excel, Microsoft Word & Microsoft PowerPoint
- Typing 60 words per minute
- Excellent customer service communication & Team skills
Volunteer Hours
- Soccer Coach in 2022- 3 hours per week for 10 weeks - Total of 30 hours
- Tee Ball Coach 2023- 3 hours per week for 8 weeks- Total of 24 hours
- Tee Ball Coach 2024- 3 hours per week for 8 weeks- Total of 24 hours
- Tee Ball Coach 2026- 3 hours per week for 8 weeks- Total of 24 hours
Timeline
Universal Customer Service Agent- Fees Department
Senture LLC
02.2020 - Current
Childcare Teacher
Little Lambs Child Care
07.2019 - 02.2020
Some College (No Degree) - Associate in Arts
Somerset Community College