Sherri Neu
Russellville,OHIO
Summary
Dynamic Operations Manager with a proven track record at Prestige Patient Transport, enhancing operational efficiency and staff retention through strategic training development and effective communication. Skilled in logistics coordination and performance management, I foster a collaborative environment that drives accountability and improves patient care outcomes.
Overview
26
26
years of professional experience
Work History
Operations Manager
Prestige Patient Transport
Milford, OH
09.2016 - Current
- Streamlined patient transport processes, enhancing operational efficiency and service delivery.
- Coordinated logistics for patient transfers, ensuring timely arrivals and departures.
- Managed scheduling for transport staff, optimizing resource allocation and reducing wait times.
- Developed training materials for new employees, improving onboarding effectiveness and staff retention.
- Implemented quality control measures to ensure compliance with safety regulations and standards.
- Established communication protocols between departments, enhancing collaboration and response times in urgent situations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Advanced EMT
Patient Transport Services
Loveland, OH
09.2015 - 06.2026
- Administered advanced life support techniques in emergency situations.
- Collaborated with healthcare teams to coordinate patient care during transport.
- Trained and mentored junior EMT staff in best practices and protocols.
- Responded promptly to emergency calls, ensuring swift patient assessment and treatment.
- Maintained accurate medical records and documentation for patient encounters.
- Mentored new EMTs in advanced skills, fostering teamwork among colleagues while enhancing their knowledge and capabilities.
- Provided compassionate care to patients of all ages, earning commendations from patients and colleagues for professionalism and empathy.
Patient Care Technician
SouthWest Regional Medical Center
Georgetown, OH
08.2013 - 09.2014
- Monitored vital signs and reported changes to nursing staff.
- Assisted with daily living activities, fostering patient independence and comfort.
- Maintained cleanliness and organization of patient care areas.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
Habilitation Technician
Clermont County Board of DD
Batavia, OH
04.2000 - 09.2010
- Implemented behavior management strategies to address client challenges effectively.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients.
- Monitored client progress and reported findings to healthcare professionals regularly.
- Trained new staff on best practices for client interaction and support techniques.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Delivered training needs, behavior management and communication to support goal plans.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
- Implemented behavior modification techniques according to individualized behavioral plans, resulting in decreased negative behaviors among clients.
- Enhanced client independence by implementing personalized support plans and daily living skills training.
- Supported individuals with developmental disabilities in reaching their vocational goals through job coaching and skills development training sessions.
Education
High School Diploma - General Studies
West Union High School
West Union, OH05.1987
Skills
- Operational efficiency
- Logistics coordination
- Staff scheduling
- Training development
- Quality control
- Communication protocols
- Performance management
- Inventory management
- Supply chain operations
- Customer satisfaction
- Facility maintenance
- Team collaboration
- Employee retention strategies
- Safety compliance
- Emergency response coordination
- Medical documentation
- Patient care techniques
- Mentorship and training
- Conflict resolution
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Policies and procedures implementation
- Operations oversight
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Inventory control
- Strategic planning
- Schedule management
- Health and safety compliance
- Workforce management
- Client relations
Timeline
Operations Manager
Prestige Patient Transport
09.2016 - Current
Advanced EMT
Patient Transport Services
09.2015 - 06.2026
Patient Care Technician
SouthWest Regional Medical Center
08.2013 - 09.2014
Habilitation Technician
Clermont County Board of DD
04.2000 - 09.2010
High School Diploma - General Studies
West Union High School