Sherri Oakes

Customer Care Supervisor | 1994–Present

• Led customer care teams to deliver exceptional customer experiences.
• Extensive experience leading customer care operations and developing top-performing teams.
• Leverage data, performance metrics, and customer insights to drive strategic decisions and improve business outcomes.
• Demonstrated success using data and analytics to improve performance and support strategic decision making.
• Coach, mentor, and inspire associates through continuous development, performance feedback, and career growth planning.
• Fostered a culture of accountability and engagement to enhance operational performance and inclusion.
• Partner cross-functionally to identify opportunities, solve complex problems, and implement process improvements.
• Promoted open communication and collaboration to improve team performance and elevate customer satisfaction.
• Communicate effectively with all levels of the organization, tailoring messaging to diverse audiences and stakeholders.
• Lead teams through change while maintaining engagement, productivity, and service excellence.

Encourage innovation by exploring creative solutions, challenging conventional thinking, and supporting continuous improvement initiatives.

• Establish and maintain high performance standards, ensuring goals, commitments, and deadlines are consistently met.

Strategic Mindset

• Anticipates future opportunities and translates vision into actionable strategies that drive results.

Building Effective Teams

• Create diverse, collaborative, and high-performing teams that achieve common goals and deliver outstanding performance.
• Driving Engagement
• Cultivates an environment where associates are motivated, valued, and empowered to contribute at their highest level.

Additional Prior Work Experience Upon Request

References Available Upon Request