Sherri Rangel
Hesperia,CA
Summary
Dynamic Lead Scheduling Coordinator enhancing customer satisfaction through expert appointment scheduling and meticulous insurance verification. Skilled in Dentrix and HIPAA compliance, excel in fostering patient relationships and multitasking, significantly improving office efficiency.
Overview
36
36
years of professional experience
Work History
Lead Scheduling Coordinator
Steven E. Kratofil, D.D.S., Inc.
02.2007 - 11.2023
- Improved customer satisfaction with timely appointment scheduling
- Used Dentrix software to schedule patients.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions. To create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Ability to read and interpret EOB's, ICD9, CPT coding
- Re-credentialing of Dr's quarterly with various insurance companies
- Numerous miscellaneous office duties
Receptionist
Desert Dentist
03.1997 - 01.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Medical Receptionist
Frumovitz, Matsunaga, Daly, Ross, MD's
02.1988 - 02.1997
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Education
High School Diploma -
Hesperia Christian High School
Hesperia, CA1987
Skills
- Strong Work Ethic
- Effective Multitasking
- Telephone Etiquette
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Medical terminology knowledge
- Dental Terminology Knowledge
- Claims Processing
- HIPAA Compliance Knowledge
Timeline
Lead Scheduling Coordinator
Steven E. Kratofil, D.D.S., Inc.
02.2007 - 11.2023
Receptionist
Desert Dentist
03.1997 - 01.2007
Medical Receptionist
Frumovitz, Matsunaga, Daly, Ross, MD's
02.1988 - 02.1997
High School Diploma -
Hesperia Christian High School
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