Sherri Reynolds

Louisville,KY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Customer Service

Tigger House OF Fish

05.1996 - 01.2021

Assisted customers by answering questions and responding to inquiries.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer calls and emails to answer questions about products and services.
Maintained and managed customer files and databases.
Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders, and pricing needs.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Tracked customer service cases and updated service software with customer information.
Investigated and resolved customer inquiries and complaints quickly.

Sales Associate/Stock Associate

Value City

08.1993 - 05.2004

Responded to customer questions and requests in prompt and efficient manner.
Recommended merchandise to customers based on their needs and preferences.
Engaged with customers in sincere and friendly manner.
Prioritized helping customers over completing other routine tasks in store.
Contacted other store locations to determine merchandise availability.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Built relationships with customers to increase likelihood of repeat business.

Guest Greeter

Wendy,s

08.1989 - 06.1991

Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.

Education

High School Diploma - undefined

The Academy at Shawnee

Louisville, KY

1989

Skills

Microsoft Excel
Order Fulfillment
Customer Service and Assistance
Microsoft PowerPoint
Microsoft Word
Telephone Etiquette
Keyboarding Skills
Shipping and Receiving Understanding
Recordkeeping Strengths
Basic administrative knowledge
Detail-oriented
Superior organization ability

Data entry
Excellent communication skills
Friendly demeanor
Strong work ethic
Information Updates
Document Transcribing
Spreadsheet Tracking
Billing Management
Merchandise Orders and Exchanges
Billing Adjustments and Refunds
Microsoft Office

Timeline