Sherri Ann Santos
Riverside,California
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Remote Supervisor and Technical Support
Remote Service Agents
Ontario, CANADA
01.2015 - 12.2023
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Independent Contractor
Recipe Unlimited
ONTARIO, CANADA
01.2011 - 12.2014
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Certificate - Data Analytics
Refocus
Philippines06-2023
Bachelor of Science - Physical Therapy
Philippine Rehabilitation Institute
Philippines03-2015
Skills
- Computer Skills
- Customer Service
- Team Management
- Microsoft Word
- Problem-Solving
- Organization and Time Management
- Remote Office Availability
Affiliations
- Music
- Travel
- Cooking
Languages
English
Professional
Accomplishments
- Honor Student Grade School to High School
- Dean's Lister
Certification
- Certificate in Data Analytics
References
References available upon request.
Timeline
Remote Supervisor and Technical Support
Remote Service Agents
01.2015 - 12.2023
Independent Contractor
Recipe Unlimited
01.2011 - 12.2014
Certificate - Data Analytics
Refocus
Bachelor of Science - Physical Therapy
Philippine Rehabilitation Institute
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