Assisted customers in making payments on accounts and setting up payment plans.
Documented conversations with customers to track requests, problems and solutions.
Answered inbound call and directed to individuals or departments.
CNA
Ny State Veterans home
Batavia, NY
04.2020 - 07.2020
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Used mobility devices to transport patients.
Peer Recovery Specialist
Mental Health of Genesee, Orleans
Batavia, NY
01.2019 - 07.2020
Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
Worked with care team to assess client needs and discuss collaborative treatment efforts.
Maintained confidentiality through stringent handling of charts and data.
Observed, interviewed and directly assessed clients to diagnose issues and determine optimal interventions.
Empowered clients to tackle challenging situations with better and more diverse coping skills.
CNA
ST. Johns nursing home
Rochester , NY
05.2017 - 07.2020
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Used mobility devices to transport patients.
Education
GED -
Batavia High School
Batavia, NY
01.2000
Associate of Science - Medical Billing And Coding, Medical Administration
Martinsburg College
Martinsburg, WV
05.2022
Training Course Mental Health First Aide - Mental Health
Training Course
Na
08.2019
Skills
Calm and level-headed under duress
Quick problem solver
Medical terminology knowledge
Documentation procedures expert
Database Administration
Timeline
Private Caregiver
FS Elder Connections
09.2023 - 01.2025
Direct Support Professional
DCRA
03.2022 - 04.2023
CNA
Visiting Angels Home Care
09.2020 - Current
CNA
Ny State Veterans home
04.2020 - 07.2020
Customer Service Representative
Pavilion Farms
02.2019 - 09.2020
Peer Recovery Specialist
Mental Health of Genesee, Orleans
01.2019 - 07.2020
CNA
ST. Johns nursing home
05.2017 - 07.2020
GED -
Batavia High School
Associate of Science - Medical Billing And Coding, Medical Administration
Martinsburg College
Training Course Mental Health First Aide - Mental Health
Training Course
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