Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sherrie Hoffman

3681 millake circle,Florida

Summary

Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 15 years of progressive experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Manager

Goodyear Auto Service Center
West Palm Beach, FL
10.2010 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Resolved customer complaints in a timely manner.
  • Created detailed reports on service activities for senior management review.
  • Trained new employees on the use of customer relationship management software systems.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Reviewed inventory levels and ordered supplies to keep products in stock.

Education

associate - Automotive Mechanics

Rosedale Technical Institute
Pittsburgh, PA
09-1994

High School Diploma -

Shikellamy High School
Sunbury, PA
06-1988

Skills

  • Service Quality Management
  • Staff Supervision
  • Supply procurement
  • Relationship Building
  • Inventory Management
  • Culture development

Certification

  • cannabis Training - 2021 ctu univerity

Timeline

Service Manager

Goodyear Auto Service Center
10.2010 - Current

associate - Automotive Mechanics

Rosedale Technical Institute

High School Diploma -

Shikellamy High School

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Sherrie Hoffman