Sherrie Lane
Providence,UT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Late Fee Analyst
Conservice Utility Management & Billing
02.2023 - Current
- Investigate utility late fee causes with utility providers and Conservice team members.
- Communicating with team members and leadership to resolve issues at the root cause.
- Document detailed research notes about late fee causes in the company database.
- Work with utility providers to have late fee amounts waived.
- Prepare monthly late fee reports for clients and internal leadership to review.
Bartender/Server
Chili's Bar And Grill
04.2005 - 02.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Clerical Associate
Caisson Laboratories
04.2011 - 06.2012
- Utilized office management software to record and track customer information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
Education
No Degree - Elementary Education
SUSC
Cedar City UTHigh School Diploma -
Morgan High School
Morgan, UT1989
Skills
- Exceptional Customer Service
- Cash Register Operations
- Documentation And Reporting
- Financial Accountability
- Attention to Detail
- Transactions and Cash Handling
- Quality Control
- Train Employees
Timeline
Late Fee Analyst
Conservice Utility Management & Billing
02.2023 - Current
Clerical Associate
Caisson Laboratories
04.2011 - 06.2012
Bartender/Server
Chili's Bar And Grill
04.2005 - 02.2023
No Degree - Elementary Education
SUSC
High School Diploma -
Morgan High School
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