Results-oriented professional with a proven track record of driving workflow optimization and compliance management. Known for enhancing operational efficiency and negotiating vendor contracts to enhance student services. Extensive experience in managing the placement of students and an expertise in leading teams with strong communication and team collaboration skills.
Overview
11
11
years of professional experience
Work History
Related Services Manager
California Virtual Academies
Remote, OH
07.2017 - Current
Lead projects and facilitated departmental processes with a team of 11 related service coordinators.
Developed department practices that streamlined workflow and improved efficiency.
Oversight in the placement of students with vendors based on agreements and needs.
Navigated highly complex contracting negotiations that required professional judgement.
Facilitated partnerships with outside vendors.
Negotiated and resolved stakeholder concerns through professional communication and effective conflict resolution.
Ensured student needs stayed compliant.
Demonstrated exceptional written and verbal communication skills in various settings.
Thoroughly understands placement guidelines and policies.
Development of training programs for onboarding new team members.
Maintained an online student service management system on a daily basis.
Related Services Coordinator - Contractor
Stride K12
Remote, OH
01.2015 - 07.2017
Researched and identified new vendors to enhance service options for IEP support.
Located vendors and used negotiation skills to complete contracts for IEP services.
Monitored and ensured that student needs and service timelines were met.
Supported staff and vendors in addressing placement concerns and resolving project challenges.
Engaged with stakeholders daily to ensure alignment on student service needs.
Collaborated with administration and outside professionals regarding placement of student services.
Ensured student services remained compliant.
Updated and organized tracking tools to ensure accurate data management.
Worked daily in a student services management system.
Education
Master of Arts - Curriculum And Instruction
University of Phoenix
Tempe, AZ
12-2006
Bachelor of Science - Special Education
Kent State University
Kent, Ohio, OH
12-1998
Skills
Contracting process knowledge
Compliance management
Workflow optimization
Over 4 years in an administrative role
Microsoft Office and Adobe
Strong organizational skills
Ability to learn new technology
Strong written and verbal communication skills
Ability to work well within a team
Form and maintain partnerships
Excellent customer service across all stakeholders