Sherrie Rodriguez
Litigation Adjuster
San Antonio,TX
Summary
Experienced Claims Adjuster with 39 years of expertise in claims litigation management, investigation, evaluation, negotiation, and resolution of complex claims. Proven ability to handle multi-state claims, manage litigation processes, and ensure compliance with state laws and regulations. Strong analytical, communication, and decision-making skills with a solid understanding of legal principles and insurance policies.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Litigation Adjuster
Fred Loya Insurance
01.2018 - Current
- Managed claims involved in the legal process across 13+ states.
- Conducted thorough investigations into complex claims and attorney-represented cases.
- Directed defense counsel’s strategies for discovery, depositions, and expert retention.
- Attended mediations, negotiated resolutions, and appeared at depositions and trials.
- Ensured compliance with state laws and company guidelines.
Claims Adjuster - Level 3
Fred Loya Insurance
01.2017 - 01.2018
- Investigated, evaluated, negotiated, and adjusted severe and complex claims, including fatalities.
- Handled claims involving death, surgeries, scarring, and traumatic brain injuries, UM/UIM claims.
- Presented cases to round tables and supported co-workers with workload issues.
- Managed claims across 12+ states.
Claims Adjuster I
USAA Insurance Companies
01.2014 - 01.2017
- Investigated, evaluated, negotiated, and adjusted moderately complex auto claims.
- Handled claims involving surgeries, scarring, traumatic brain injuries, UM/UIM claims, friendly suits and structured settlements.
- Presented highly complex cases to the serious injury committee.
- Mentored team members and acted as a point of contact for the manager.
- Provided best in class service to those that served and their families.
Claims Adjuster II
USAA Insurance Companies
01.2001 - 01.2014
- Investigated, evaluated, negotiated, and adjusted moderately complex auto claims.
- Provided advice to members based on life events and their needs.
Litigation Claims Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
San Antonio, TX
1999 - 2001
- Led commercial and personal auto claims investigations, ensuring thorough evaluations and timely resolutions.
- Mentored junior adjusters on best practices and complex claim scenarios.
- Analyzed policy coverage to determine liability and settlement amounts.
- Collaborated with legal teams to prepare for dispute resolution processes.
- Handled litigation management of cases including coordinating litigation plans of action; attending mediations; trials; and handled arbitrations.
Claims Adjuster
Trinity Universal Insurance Company
San Antonio, TX
1998 - 1999
- Evaluated commercial and personal auto insurance claims to determine coverage, liability, and settlement amounts.
- Investigated claim circumstances by gathering evidence and conducting interviews with involved parties.
- Collaborated with legal teams to resolve litigated complex claims and mitigate potential risks.
- Handled mediations; trials and arbitration cases.
- Reviewed medical records and repair estimates to ensure accuracy in claim assessments.
Claims Adjuster (Including Litigation Management)
CIGNA Companies
01.1988 - 01.1995
- Managed litigation cases, including directing defense counsel, creating litigation plans, attending mediations, and participating in trials.
- Handled UM/UIM claims, homeowner’s liability claims, product liability claims, and general liability claims; commercial auto claims; truckers insurance claims.
- Worked closely with risk management departments of self-insured major accounts.
Flow Claims Adjuster
CIGNA Companies
01.1987 - 01.1988
- Investigated, evaluated, negotiated, and adjusted simple auto and property claims.
Auto Analyst
CIGNA Companies
01.1986 - 01.1987
- Managed appraisal assignments for auto claims, salvage disposal, and title transfers.
- Prepared monthly reports on claims and salvage.
Claims Assistant
CIGNA Companies
01.1982 - 01.1986
- Assisted claims adjusters with payments and communication with insureds/claimants.
Property Selection Clerk
CIGNA Companies
01.1982 - 01.1983
- Handled property policy renewals and new business.
Policy Typist
CIGNA Companies
01.1981 - 01.1982
- Typed new and renewal policies and endorsements.
Nursing Assistant
Four Seasons Nursing Home
01.1977 - 01.1981
- Provided daily care for elderly residents, including feeding, bathing, clothing, and activities.
Education
General studies
San Antonio College
H.S. Diploma - Health Occupations
Oliver Wendell Holmes High School
Skills
- In-depth claim review
- Experienced in conducting detailed investigations
- Settlement negotiation expertise
- Effective oral and written communication
- Legal expertise in claims and litigation
- Effective problem-solving skills
- Teamwork with legal and risk professionals
- Insurance policy expertise
- Proficient with Microsoft products TEAMS, Excel, Outlook, Office, Windows
Affiliations
- Member of USAA Golden Eagles.
- Volunteer at San Antonio Diaper Bank
Certification
- Texas 08 Multi Lines Adjusters License
- Licensed in all NE States
Languages
English
Websites
Timeline
Litigation Adjuster
Fred Loya Insurance
01.2018 - Current
Claims Adjuster - Level 3
Fred Loya Insurance
01.2017 - 01.2018
Claims Adjuster I
USAA Insurance Companies
01.2014 - 01.2017
Claims Adjuster II
USAA Insurance Companies
01.2001 - 01.2014
Claims Adjuster (Including Litigation Management)
CIGNA Companies
01.1988 - 01.1995
Flow Claims Adjuster
CIGNA Companies
01.1987 - 01.1988
Auto Analyst
CIGNA Companies
01.1986 - 01.1987
Claims Assistant
CIGNA Companies
01.1982 - 01.1986
Property Selection Clerk
CIGNA Companies
01.1982 - 01.1983
Policy Typist
CIGNA Companies
01.1981 - 01.1982
Nursing Assistant
Four Seasons Nursing Home
01.1977 - 01.1981
H.S. Diploma - Health Occupations
Oliver Wendell Holmes High School
Litigation Claims Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
1999 - 2001
Claims Adjuster
Trinity Universal Insurance Company
1998 - 1999
General studies
San Antonio College