SHERRIE TOLER
Weaverville,NC
Summary
Dynamic professional experienced in emergency communications and medical support. Proven track record of effective emergency response, showcasing strong communication and critical thinking abilities. Skilled in multitasking and maintaining composure under pressure, ensuring timely and accurate service dispatch. Dedicated to providing exceptional support in high-stakes environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Uber/Lyft Driver
Uber/Lyft
04.2023 - Current
- Arrived on time to customer appointments
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time
Merchandiser
Frito-Lay
12.2024 - 07.2025
- Locate merchandise in the backroom (stockroom / warehouse) of stores in order to place product on the floor.
- Stock and pack out products to help ensure shoppers find what they need.
- Front face products to make sure product shelves look the best they can.
- Receive marketing and promotional materials at your home and bring them to the store.
- Install and place promotional materials as outlined in instructions to ensure our clients’ products stand out.
- Display set up and maintenance for a variety of products throughout the store.
- Resetting displays or product areas based on the needs of the client. This could include the full remodel of a section and / or placing new product and shifting current product to a new home on the shelf.
- Answer simple, step-by step questions within Premium’s field technology on your mobile device as you complete your work.
- Take photos of completed work to demonstrate your success.
- Represent Premium and Premium clients in retail stores within your assigned area.
Customer Service Representative Pardee Blue MD
Pardee UNC Health Care Cancer center
02.2024 - 06.2024
- Checked out cancer patients for busy eight doctor Hematology/Oncology practice
- Reviewed daily DAR reports in Epic to locate patient names for check out
- Deciphered doctor notes, orders, and appointment wrap up instructions to set up follow up and lab appointments
- Communicated with patients individual doctor schedule availability for various appointment types and times
- Rescheduled cancelled appointments and various changed appointments
- Daily phone communication with Radiology department to set up patient PET scans, CT scans, Mammograms, and MRI appointments
- Scanned in various medical documents into patient charts
- Printed referrals to route to appropriate internal CSR
- Communicated with all doctors and nurses daily on various issues and questions
- Trained extensively in Epic healthcare software
- Worked in Service Hub for language barrier patients
- Communicated daily with upstairs Cafe on lunches for patients doing extended chemotherapy
- Updated DAR reports throughout day, end of day, and next morning for previous day appointments
- Contacted patients from call list for appointment reminders on next day appointments
Certified 911 Public Safety Telecommunicator
Buncombe County Communications
02.2023 - 04.2023
- Answered Admin/911 calls from automatic routing system and took basic information from callers
- Proved successful working within tight deadlines within fast-paced environment
- Followed established EMD and EPD protocols for professional handling of emergency situations
- Assessed emergency requests and made quick judgment calls to determine appropriate action
- Communicated pre-arrival instructions to caller and emergency medical personnel, helping first responders deliver appropriate care and support to individuals
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations
- Read system maps using ANI/ALI (Automatic Number Identification / Automatic Location Identification) for caller information, and documented details in system
- Obtained EPD certification
Emergency Communications Specialist
Central Communications Pasquotank/Camden
02.2022 - 05.2022
- Operated telephone, two-way radio, and other communications equipment in answering requests for fire, law enforcement, EMS, or related assistance
- Able to use communications equipment, computer monitors, telephones, and radios including hand and foot pedals, TTY's, copiers, fax machines
- Trained on Computer-Aided Dispatch System (CAD) and other communications equipment in answering requests for fire, law enforcement, EMS, or related assistance
- Processes medical calls using IAED EMD protocols and provides pre-arrival and post-dispatch instructions to callers in accordance with established protocols
- Coordinates major incidents to ensure all proper notifications are made and assists in call handling if necessary
- Answers all calls and dispatches equipment and personnel as necessary and in accordance with established procedures
- Monitors dispatched units' activities; provides updated information to field units as information is received
- Dispatches appropriate personnel upon receipt of alarms
- Utilizes RAPIDLITE to assist in locating mobile callers and retrieve additional data when traditional ANI-ALI isn't available
- (DCI), North Carolina Statewide Warrant Repository (NCAWARE) and National Crime Information Center (NCIC) prepares criminal and drivers histories upon request
- Broadcasts Amber, Silver, and weather alerts, road closings, be-on-the-lookouts (BOLO's)
Nursing Care Partner Resource Pool
CHKD- The King's Daughters
01.2020 - 04.2020
- Reviewed patient history to verify conditions and accessed healthcare needs
- Interpreted regulations to achieve compliance in patient care
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Provided basic patient care and treatment, such as taking temperature, pulse/blood pressure, IV removal, and recorded patients' fluid/food levels, implementing measures to promote healthy intake and output
- Transported patients to radiology
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Wiped down equipment after each patient to reduce infection
- Supplied individual care to between 10-20 patients per given assignment
Clinical Nursing Assistant
VA First Choice Nurses(Various Shift Work)
12.2017 - 04.2020
- Our Lady of Perpetual Help Va. Beach, Va.
- Lake Taylor Transitional Care Hospital Norfolk, Va. Rehab unit - Worked jointly with Physical and Occupational therapist (Patients of prior Hip/Knee replacement and Cardiac surgeries) Long Term Care unit - Dementia patients
- Bon Secours Maryview Nursing Center Suffolk, Va.
- Heartland Home and Hospice Va. Beach, Va.
Direct Support Professional II (Tracheostomy Unit)
St. Mary's Home For Disabled Children
03.2019 - 01.2020
- Person-Centered planning care for children with complex medical/ behavioral needs
- Crisis interventions and de-escalation techniques to calm patients
- Experienced in medical conditions such as traumatic brain injury
- Monitor vital signs
- Place required medical compression socks/AFO's, TLSO's, and splints
- Assist in monitoring pulse ox, tube feedings, suctioning secretions
- Operate Hoyer lift to safely place children
- Provide personal care and charted necessary documentation
- Trained in critical thinking for handling mentally and physically disabled
- Established physical and mental assessment of patients to RNs
- Performed individual patient care to 10-20 patients per assignment
- Proven ability to develop and implement creative solutions to complex problems
- Strengthened communication skills through regular interactions with others
- Exercised leadership capabilities by successfully motivating and inspiring others
Education
RN/ADN
Bryant and Stratton
Virginia Beach, VA03.2020
Certificate - Clinical Nursing Assistant
College of the Albemarle
Elizabeth City, NC12.2017
Associate of Science - Pre-Req’s For RN/ADN
Tidewater Community College
Chesapeake, VA10.2016
Skills
- EMD/EPD
- Responding to emergencies
- Adept multitasker
- Good listening skills
- Basic life support understanding
- Computer-aided dispatching
- Dependable and responsible
- Excellent communication
- Critical thinking
- First Aid/CPR
Certification
Various Dispatching Certifications - Elizabeth City, NC/Buncombe, NC
References
References available upon request
Timeline
Merchandiser
Frito-Lay
12.2024 - 07.2025
Customer Service Representative Pardee Blue MD
Pardee UNC Health Care Cancer center
02.2024 - 06.2024
Uber/Lyft Driver
Uber/Lyft
04.2023 - Current
Certified 911 Public Safety Telecommunicator
Buncombe County Communications
02.2023 - 04.2023
Emergency Communications Specialist
Central Communications Pasquotank/Camden
02.2022 - 05.2022
Nursing Care Partner Resource Pool
CHKD- The King's Daughters
01.2020 - 04.2020
Direct Support Professional II (Tracheostomy Unit)
St. Mary's Home For Disabled Children
03.2019 - 01.2020
Clinical Nursing Assistant
VA First Choice Nurses(Various Shift Work)
12.2017 - 04.2020
RN/ADN
Bryant and Stratton
Certificate - Clinical Nursing Assistant
College of the Albemarle
Associate of Science - Pre-Req’s For RN/ADN
Tidewater Community College
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