SHERRIE WATSON
Customer Service
Chicago,IL.
Summary
I’m an experienced and reliable customer service specialist with an extensive history of assisting customers face-to-face or in a call center setting. Possess a strong dedication to helping customers resolve issues while cultivating a positive image for the company. I excel in both team environments and by myself.
Overview
8
8
years of professional experience
Work History
Transaction Specialist
Adecco / JPMorgan Chase & Co
02.2023 - Current
- Data Entry, High level of accuracy, keying, and attention to detail. Hand-eye coordination. Ability to pivot and multitask
- Insert customer and account data by inputting text and numerical information from source documents
- Input data into system while following standard operating procedures and customer-specific instructions for processing
- Review data for deficiencies or errors Correcting inaccuracies and validating output while keeping information confidential
Claims Processor/Remote
Blue Cross Blue Shield
07.2022 - 02.2023
- Processed complex claims in various queues, involving communications with participating plans and/or Service Units
- Conducted research and investigation into missing information, accessed resource materials, and supported files to process and adjudicate claims timely and accurately
- Maintained a working understanding of medical terminology and CPT, HCPCS, and ICD9 coding
- Read appropriate files in IMAGE and applied information to claims as needed using the Financial Suspense System (FSS)
Sales & Services/Distribution Clerk
United States Postal Service
11.2015 - 03.2022
- Performed any variety of sales and customer services at retail windows or lobby, which may include selling postal products and services, accepting, and delivering packages and mail
- Distributed and scanned incoming and outgoing mail at post office, branch, or station
- Performed a variety of mail processing tasks such as preparing my work area, loading mail onto automated equipment, removing mail from bins, and placing it into trays or containers, monitoring mail flow and culling out non-processable items
- Identified and resolved customers' issues promptly, as well as collected and posted payments to customers' accounts.
Education
Diploma -
Coyne American Institute
Chicago, IL06.2010
Skills
- Word
- Excel,
- Medical Records
- Customer service
- Microsoft Outlook
- 10 Key Data Entry Windows
Timeline
Transaction Specialist
Adecco / JPMorgan Chase & Co
02.2023 - Current
Claims Processor/Remote
Blue Cross Blue Shield
07.2022 - 02.2023
Sales & Services/Distribution Clerk
United States Postal Service
11.2015 - 03.2022
Diploma -
Coyne American Institute
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