SHERRIE WATSON
1610 Madison Lane, Conyers,Georgia
Summary
Results-oriented team member committed to driving business success. Strong verbal and written communication skills facilitate effective collaboration and service delivery. Proven ability to manage tasks efficiently while consistently exceeding targets. Quick learner adept at adapting to diverse environments and ready to take on challenging assignments.
Overview
26
26
years of professional experience
Work History
ASSISTANT OFFICE ADMINISTRATOR
American National Insurance Company
Morrow, GA
10.2022 - 05.2026
- Delivered service excellence in all interactions to enhance customer satisfaction.
- Resolved customer complaints and answered policy and procedure questions.
- Executed office tasks to ensure smooth operations and support team efficiency.
- Acted as liaison between agents and management to support efficient resolution of customer needs.
- Facilitated resolution of complex issues for team members through critical thinking and effective communication.
- Built trusted rapport across all levels to support clear communication.
- Drafted and reviewed correspondence to support error-free communication.
- Reconciled financial account balances and bank records.
- Worked in alignment with company processes and regulatory requirements.
TRANSPORTATION BUS DRIVER
Clayton County Public Schools
Jonesboro, Georgia
12.2004 - 08.2021
- Transported students safely to school and home, ensuring proper drop-off procedures were followed. to school and home, monitoring crossings for unsafe conditions.
- Checked bus with daily inspections to identify operational, cleaning, or maintenance needs.
- Followed rules established by the school district to maintain student safety.
- Avoided critical incidents by monitoring the students for signs of disorderly or unsafe behavior.
- Helped board special needs students requiring wheelchairs or other mobility aids and properly secured devices.
- Maintained friendly and courteous manner in customer interactions.
- Kept records for student passengers and trips and reported bus breakdowns or incidents.
- Contributed to continuous improvement by communicating passenger feedback to management and families.
- Operated the vehicle safely at all times to protect passengers and comply with the rules governing school bus transportation.
ADMINISTRATIVE ASSISTANT
First North American National Bank
Kenesaw, Georgia
01.2000 - 12.2004
- Filtered incoming phone calls and emails, escalating highest priority inquiries to ensure timely responses.
- Supported office staff by processing correspondence, documents, and reports.
- Greeted visitors upon arrival and directed guests to appropriate departments.
- Scheduled meetings including all audiovisual needs.
- Triaged competing priorities and managed multiple tasks to effectively service requests from senior managers.
- Filed and retrieved documents and entered company data and metrics into databases.
- Organized computer files, sensitive documents, and office supplies.
- Coordinated with clients to facilitate collection efforts and tracked outstanding payments, improving cash flow.
- Executed special projects based on team needs.
Education
CERTIFICATION - Medical Office
Branell Institute
Riverdale, Georgia04-1995
Skills
- Office administration
- Schedule coordination
- Document management
- Bank reconciliation
- Data entry
- Microsoft Office
- Correspondence drafting
- Customer service
- Problem solving
- Conflict resolution
- Attention to detail
- Effective communication
Timeline
ASSISTANT OFFICE ADMINISTRATOR
American National Insurance Company
10.2022 - 05.2026
TRANSPORTATION BUS DRIVER
Clayton County Public Schools
12.2004 - 08.2021
ADMINISTRATIVE ASSISTANT
First North American National Bank
01.2000 - 12.2004
CERTIFICATION - Medical Office
Branell Institute