Sherrika Wafer-Amos
Summary
Strategic healthcare leader with expertise in clinical operations and revenue cycle management. Improved efficiency and reduced costs while enhancing patient satisfaction through targeted initiatives. Leveraged KPI tracking to enhance financial performance and foster interdepartmental collaboration for compliance and reimbursement maximization.
Overview
27
27
years of professional experience
3
3
Certifications
Work History
Billing Manager, Clinical Operations-PAO
UT Southwestern Medical Center
Dallas
10.2015 - Current
- Facilitated patient experience meetings by establishing agendas and leading discussions to enhance patient satisfaction.
- Oversaw implementation of core patient-centered care strategies in partnership with department leadership.
- Identified quality improvement initiatives and executed project plans to successful completion.
- Established accountability structures for strategy elements with support from executive leadership.
- Participated in workgroups to implement clinical operations and revenue cycle management best practices, contributing to streamlined processes and improved patient outcomes.
- Investigated escalated billing complaints, reported findings, and coordinated revenue cycle best practices to resolve issues and improve revenue integrity.
- Maximized reimbursement through robust quality assurance processes.
- Conducted trend analysis on CPT/ICD-10 coding, charge capture, accounts receivable, and collections.
- Participated in legal, medical, and regulatory review processes to ensure compliance.
Supervisor, Patient Financial Coordinator
UT Southwestern Medical Center - Cancer Clinics
Dallas
02.2013 - 10.2015
- Supervised financial counseling staff, mentoring team members to enhance skills and support professional development.
- Collaborated with revenue cycle management to pinpoint areas for improvement in financial operations, driving enhanced performance.
- Developed and implemented standard operating procedures to ensure compliance with institutional policies.
- Enhanced clinical efficiency by 30% through process improvements.
- Managed disciplinary actions and conducted annual performance evaluations, ensuring adherence to staff performance standards.
- Ran monthly reports to identify staff errors in registration and billing/coding.
- Maintained current knowledge of regulatory requirements across multiple payer systems.
- Established partnerships with pharmaceutical companies to facilitate reimbursement for oncology drug treatments.
Intake Specialist, Patient Access Services
UT Southwestern Medical Center
Dallas
04.2008 - 01.2013
- Resolved client concerns related to the intake process effectively.
- Addressed customer inquiries on registration processes and billing issues, ensuring clear communication and timely resolutions.
- Addressed billing and insurance issues swiftly to ensure resolution.
- Counseled patients on financial liabilities and payment requirements accurately.
- Established standardized audit protocols, reducing registration errors by 20%.
- Partnered with healthcare staff to improve overall patient experience through effective communication and coordination.
- Contributed to development and implementation of policies, enhancing service delivery and client care standards.
- Managed multiple projects simultaneously, ensuring timely completion.
- Identified discrepancies between physician orders and referrals, entering data into the system accordingly.
Supervisor, Patient Financial Counselor
Parkland Health and Hospital Systems
Dallas
11.1998 - 04.2008
- Supervised daily operations for front and back office, increasing team productivity by 15%.
- Streamlined insurance verification processes, reducing denied claims due to authorization errors by 25%.
- Achieved 100% compliance with state and federal regulations during annual audits.
- Generated monthly reports on key metrics to inform operational decisions.
- Supported patients through complex financial situations with empathy and clear guidance.
- Led a team of over 15 staff, promoting a culture of excellence and patient satisfaction.
- Resolved patient inquiries and complaints, ensuring prompt responses from appropriate staff.
- Identified opportunities for process improvements, enhancing overall operational efficiency.
Education
MBA - Business Administration And Management
University of Louisiana At Lafayette
Lafayette, LA12-2027
BBA - Business Administration-Major Management
Northwood University
Cedar Hill, TX05.2012
Course Completion - Aspiring Leadership Program
University of Texas Southwestern Medical Center
Dallas, TX12-2014
Course Completion - Medical Billing And Coding
Medical Coding Academy
Arlington, TX12-2024
Skills
- Revenue cycle management
- Patient flow optimization
- Denial prevention
- KPI analysis
- Process improvement
- EMR system proficiency
- Account Receivable Management
- Patient engagement
- Strategic Leadership and Operations
- Communication and Collaboration
- Patient compliance
Certification
Certified Empowering AI Literacy
Timeline
Billing Manager, Clinical Operations-PAO
UT Southwestern Medical Center
10.2015 - Current
Supervisor, Patient Financial Coordinator
UT Southwestern Medical Center - Cancer Clinics
02.2013 - 10.2015
Intake Specialist, Patient Access Services
UT Southwestern Medical Center
04.2008 - 01.2013
Supervisor, Patient Financial Counselor
Parkland Health and Hospital Systems
11.1998 - 04.2008
MBA - Business Administration And Management
University of Louisiana At Lafayette
BBA - Business Administration-Major Management
Northwood University
Course Completion - Aspiring Leadership Program
University of Texas Southwestern Medical Center
Course Completion - Medical Billing And Coding
Medical Coding Academy