Dedicated and results-driven professional with a strong background in program coordination and a passion for patient navigation, clinical trials, healthcare coordination, and community involvement with a demonstrated history of effectively orchestrating, executing, and improving program initiatives. Currently seeking an opportunity to leverage my expertise in reducing barriers to care, collaborating with healthcare teams, and ensuring the smooth operation of clinical trials.
Overview
15
15
years of professional experience
Work History
Oncology Patient Navigator/Program Coordinator
Cancer, The James Comprehensive Cancer Center at The Ohio State University
04.2019 - Current
Actively remove logistical and structural barriers for patients entering the continuum of care and adhering to follow-up care
Assist in development and implementation of comprehensive guidelines and standards for the execution of clinical trials, ensuring adherence to regulatory requirements
Conduct regular assessments to evaluate data quality and protocol compliance, making recommendations for improvement as necessary
Assist with physician lead research projects including Financial Toxicity Grant, G8 Screening for Older Adults, MindStrong Program for Survivors, Supporting Black Breast Cancer Survivors, among others
Provide leadership and guidance to staff, principal investigators, and study personnel to maintain the highest standards
Maintain up-to-date knowledge of regulatory requirements, offering valuable insights to ensure compliance and ethical conduct
Thoroughly review and evaluate clinical protocols, consent documents, and study forms to guarantee alignment with GCP standards
Identify potential risks or areas for improvement, collaborating with stakeholders for necessary revisions
Maintain up-to-date knowledge of industry trends, best practices, and regulatory changes by actively participating in scientific meetings, educational seminars, and conferences
Apply acquired knowledge to guide improvements and innovations in clinical trial processes
Manage relationships with community partners in Southeast Ohio by overseeing all logistics around mobile mammography unit visits, as well as all diagnostic follow-up for Southeast Ohio patients
Provide technical support and education to internal staff regarding Patient Navigator activities and role delineation - Guide and advise patients in navigating the complex healthcare system for clinical trials, screening services, follow-up, and treatment
Collaborate with physicians on research related to social determinants of health, financial toxicity, specialized clinic referrals, and health coaching for cancer survivors
Facilitate effective communication between patients, their families, and healthcare providers to enhance patient satisfaction and care quality
Identify and connect patients and their families with available resources for medical, insurance, financial, and social support
Maintain patient profiles, manage patient calls and inquiries, and research available services and programs
Develop strong relationships with local providers to establish reliable referral processes
Coordinate and update resources and materials, matching patient needs with available services and programs
Attend community events to provide education on Patient Navigation and available resources
Maintain robust tracking and reporting systems.
Anti-Human-Trafficking Program Coordinator
The Salvation Army of Central Ohio
06.2019 - 06.2022
Provided 24-hour emergency response services to survivors of human trafficking in Central Ohio
Offered trauma-informed services to victims and developed safety and service plans
Ensured responsive and solution-focused communication among all parties
Advocated for victims, law enforcement agencies, and social service providers
Attended in-service professional development training sessions.
Administrative Assistant
The Ohio State University Wexner Medical Center
01.2016 - 04.2019
Collaborated with division leadership to develop, implement and streamline new call schedule procedures using Qgenda software, improving division-wide efficiency
Created quarterly on-call schedules for general division faculty physicians via Qgenda
Coordinated and maintained appointment calendars for faculty physicians
Scheduled and coordinated meetings, conferences, educational programs, and special events for nationally ranked department
Managed national and international travel and lodging arrangements for faculty physicians, including expense reimbursement
Drafted and prepared correspondence, reports, tables, and slides for presentations
Assisted faculty with credentialing and promotion & tenure documents
Tracked Continuing Medical Education (CME) documentation and expenses
Resident Physician Surgery Scheduler
The Ohio State University Wexner Medical Center
01.2011 - 01.2016
Designed and distributed weekly scheduling reports for OR cases, clinic schedules, resident teams, and medical student information
Managed surgery schedules for 44 resident physicians and coordinated with attending physician schedules
Conducted daily patient interactions for surgery confirmation, preoperative appointments, and insurance coverage
Handled insurance prior authorizations for services
Provided weekly reports of all scheduled cases to OB/GYN department physicians and staff
Managed scheduling of external referrals
Client Service Specialist
Columbus Speech and Hearing Center
04.2008 - 01.2011
Managed speech therapy and evaluation scheduling for new and existing client base
Maintained personal medical records via Electronic Medical Records (EMR) system
Conducted daily patient interactions, including check-in procedures and verifying personal, insurance, and billing information
Verified insurance coverage and plan-specific benefits
Represented the center at various community activities
Updated credit applications
Education
Bachelor of Science - Social Work
The Ohio State University
Columbus, Ohio
05.2019
Skills
Clinical trial coordination
Patient navigation
Healthcare coordination
Communication
Problem-solving
Resource identification
Data tracking and reporting
Multidisciplinary collaboration
Scheduling and logistics
Affiliations
National Association of Social Workers (NASW), 2019-Present
Association of Oncology Nurse and Patient Navigators (AONN+), 2019-Present
AONN+ Policy and Advocacy Committee, 2019-Present
AONN+ Local Navigation Network Leader, 2019-Present
Columbus Public Health Health Equity Committee, 2019-2021
Ohio Partners for Cancer Control (OPCC), 2021-Present
OPCC Breast Cancer Workgroup, 2022-Present
OPCC Financial Burdens and Barriers Workgroup, 2022-Present
Susan G. Komen Center for Public Policy Advocacy Ambassador, 2020-Present
OSU-The James Relationship Based Care Steering Committee, 2022-Present
Volunteer Work
National Association of Social Workers (NASW) Columbus, Ohio
Advocate for Patients, June 2019 - Present
Passionate advocate for the rights of people with cancer and their access to quality healthcare and clinical trials, promote awareness of the critical role clinical trials play in advancing cancer treatment and research
Collaborate with healthcare professionals, researchers, and policymakers to ensure that people with cancer have equitable access to healthcare coverage, clinical trials, and cutting-edge treatment options
Serve as a dedicated voice for people with cancer, raising awareness about the challenges they face and work to eliminate barriers to quality healthcare and opportunity for participation in research and clinical trials
Participate in advocacy campaigns, community events, and educational initiatives to support individuals and families affected by cancer
Ohio Partners for Cancer Control (OPCC)
Cancer Policy Advocate, January 2020 - Present
Actively engage in policy discussions and initiatives related to cancer research, clinical trials, and patient support.
Advocate for the allocation of resources to improve cancer care and access to clinical trials for all Ohio residents.
Collaborate with the OPCC Breast Cancer Workgroup and Financial Burdens and Barriers Workgroup to influence policy changes that benefit cancer patients.
Work to reduce disparities in cancer care, healthcare coverage, and clinical trial participation through informed advocacy efforts.
Susan G. Komen
Susan G. Komen Center for Public Policy Advocacy Ambassador, April 2020 - Present
Champion the cause of breast cancer patients and survivors by actively participating in advocacy efforts at the local, state, and national levels.
Advocate for policies and funding that support breast cancer research, early detection, and access to clinical trials.
Raise awareness about the importance of clinical trials as a pathway to improved breast cancer treatment options.
Collaborate with other advocates, legislators, and organizations to promote policies that benefit breast cancer patients and their families.
Participated in Annual Events with the following organizations:
Susan G. Komen
Night to Shine
March of Dimes March for Babies
Pelotonia
At The Table
Additional Information
Licensed Social Worker, State of Ohio, License Number S.2005019
Oncology Patient Navigator - Certified Generalist, ID Number 51149672
CITI Certification - Human Subjects Protection [HSP] (Biomedical); 3/18/2022
CITI Certification - Human Subjects Protection [HSP] (Social and Behavioral); 04/04/2022
CITI Certification - Responsible Conduct of Research [RCR] (Biomedical); 10/04/2020
CITI Certification - Good Clinical Practice [GCP] (Social and Behavioral Focus); 10/04/2020
Qualifications
Over 5 years of experience in program coordination, demonstrating a deep understanding of program planning, execution, and evaluation
Proficient in project management methodologies, including goal setting, timeline creation, and progress tracking
Knowledge of the complexity of clinical trial protocols, regulations, and operational procedures
Strong interpersonal skills, skilled in building and maintaining relationships with stakeholders, team members, and participants
Experienced in collaborating and coordinating work activities with other departments, organizations, officials, and staff
Excellent written and verbal communication abilities, with a keen eye for detail
Skilled in monitoring and evaluating clinical research studies for progress, efficiency, and compliance
Proven ability to adapt to fast-paced environments and effectively prioritize tasks to meet deadlines
Timeline
Anti-Human-Trafficking Program Coordinator
The Salvation Army of Central Ohio
06.2019 - 06.2022
Oncology Patient Navigator/Program Coordinator
Cancer, The James Comprehensive Cancer Center at The Ohio State University
04.2019 - Current
Administrative Assistant
The Ohio State University Wexner Medical Center
01.2016 - 04.2019
Resident Physician Surgery Scheduler
The Ohio State University Wexner Medical Center
01.2011 - 01.2016
Client Service Specialist
Columbus Speech and Hearing Center
04.2008 - 01.2011
Bachelor of Science - Social Work
The Ohio State University
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