Erika Coleman
Fairburn,Georgia
Summary
Clinical trial coordination professional with experience supporting site communication, participant screening, and complete study documentation. Known for timely escalation of issues and accurate maintenance of clinical records in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Site Navigator
Fortrea
Fairburn, Georgia
01.2021 - Current
- Facilitated communication among Fortrea teams, investigators, and study participants at site level to ensure alignment.
- Reviewed participant documents for Fortrea enrollment and visit readiness.
- Maintained accurate records in Fortrea clinical trial systems.
- Monitored case updates and escalated pertinent issues to Fortrea study staff for timely resolution.
- Participated in trainings and seminars to enhance professional skills and knowledge relevant to clinical trials.
Billing Specialist
HCA The Healthcare
Nashville, Tennessee
01.2020 - 01.2021
- Reviewed and submitted claims to insurance providers, resolving discrepancies to expedite payments.
- Processed patient billing claims with accuracy and efficiency, facilitating timely reimbursements.
- Verified patient insurance information to confirm coverage and eligibility, ensuring seamless service delivery.
- Communicated billing information clearly to patients, addressing inquiries and concerns promptly.
Insurance and Billing Specialist
Loden Vision Centers
Goodlettsville, Tennessee
08.2019 - 12.2019
- Processed insurance claims with precision to ensure timely reimbursements.
- Reviewed and verified claim information, reducing errors and preventing delays.
- Resolved billing inquiries, fostering positive patient relationships and enhancing satisfaction.
- Addressed patient inquiries promptly to maintain high satisfaction levels.
- Collaborated with team members to streamline billing processes, increasing overall efficiency.
Patient Financial Counselor
Tennessee Retina
Nashville, Tennessee
06.2014 - 08.2019
- Counseled Tennessee Retina patients on insurance coverage and financial responsibility.
- Explained estimates, copays, deductibles, and payment options to patients.
- Obtained prior authorizations for retina procedures and specialty services.
- Arranged payment plans and collected financial documentation for treatment approval.
- Coordinated with front desk, billing, and clinical staff on patient concerns.
- Participated in training programs designed to improve customer service skills related to billing processes.
Education
High School Diploma -
Thornwood High School
South Holland, IL05-1996
Skills
- Clinical trial coordination
- Participant screening
- Clinical documentation
- Clinical trial management
- Clinical trial management
- Issue escalation
- Patient coordination
Timeline
Site Navigator
Fortrea
01.2021 - Current
Billing Specialist
HCA The Healthcare
01.2020 - 01.2021
Insurance and Billing Specialist
Loden Vision Centers
08.2019 - 12.2019
Patient Financial Counselor
Tennessee Retina
06.2014 - 08.2019
High School Diploma -
Thornwood High School