Sherrill Hanley
Huntington Beach,CA
Summary
To obtain a position that utilizes my expert level of customer service, communication, relationship management, and financial skills.
Overview
30
30
years of professional experience
Work History
Employment Training Specialist
Goodwill of Orange County
Santa Ana, CA
09.2025 - 01.2026
- Provided supervision, training, and support to adults with disabilities in various employment settings.
- Maintained daily schedules, notes, and monthly reports.
- Worked weekdays, weekends, holidays, evenings, and overtime.
Caregiver
Visiting Angels
Huntington Beach, CA
05.2025 - 09.2025
- Assisted elderly and disabled individuals with daily living activities.
- Administered medications and provided personal care, including bathing, dressing, eating, and grooming.
- Followed prescribed health care plans to ensure client safety.
Premier Customer Service Representative
AT&T
Cerritos, CA
01.2019 - 05.2023
- Managed high-volume customer calls regarding financial accounts and transactions in a premier call center.
- Ensured accurate and timely handling of sensitive financial data.
- Coordinated with cross-functional teams to improve efficiency and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management, billing issues, and technical support requests.
Loan Servicing
Sun West Mortgage Corp.
Cerritos, CA
05.2017 - 11.2018
- Processed tax and insurance disbursements, internal and external transfers, and stop payments.
- Coordinated mortgage and insurance claims while maintaining compliance with regulations.
- Processed mortgage payments.
- Reconciled mortgage payments and prepared daily deposits.
Administrative and Financial Consultant
Office Team
Irvine, CA
2015 - 2016
- Accounting Assistant, Professional Choice Insurance. Processed daily financial entries and reconciliations using QuickBooks.
- Office Manager, Rile & Hicks Forensic Document Examiners. Managed office operations, legal documentation, scheduling, and client communications.
Microchip Sales Coordinator
Found Animals Foundation
Culver City, CA
02.2014 - 12.2015
- Oversaw invoicing, payment processing, shipment coordination, and sales records for the bulk shipment of cases of microchips to veterinary clinics, animal shelters and municipalities throughout the United States.
- Coordinated trade show registration, logistics and shipments.
- Developed marketing collateral.
Customer Service Representative
Creative Teaching Press
Huntington Beach, CA
11.2009 - 06.2013
- Provided customer support and managed order processing and invoicing. Ensured timely fulfillment and customer satisfaction for educational materials shipping to schools and school district warehouses.
- Assisted customers with inquiries, providing accurate information and effective solutions.
Program Specialist/Grant Administrator
Orange County Community Foundation
Irvine, CA
08.2003 - 10.2005
- Supported program development by conducting research and analyzing community needs.
- Coordinated logistics for workshops and events, ensuring seamless execution and participant engagement.
- Assisted in managing grant applications, maintaining accurate records, and tracking deadlines.
- Developed outreach materials to promote programs and increase community awareness.
Public Affairs & Marketing Specialist
Los Angeles Times
Orange County & Los Angeles, CA
1999 - 2004
- Served as an ambassador and coordinator for in-kind advertising, public relations, marketing, finance, VIP events, and community relations.
- Distributed grants and funding to nonprofit organizations in Los Angeles, Orange County and Inland Empire on behalf of The Los Angeles Times; Times Mirror Foundation and The Chicago Tribune via McCormick Tribune Foundation.
Education
Certified Medical Assistant -
U.S. Colleges of Santa Ana
12-2024
Bachelor of Arts - Anthropology
George Mason University
Fairfax, VA01-1998
No Degree -
Syracuse University
Syracuse, NYSkills
- Communication
- Relationship Building
- Customer Service
- Data entry
- Loan servicing
- Grant Administration
- Teamwork and collaboration
- Marketing
- Accounts Payable/Accounts Receivable
Timeline
Employment Training Specialist
Goodwill of Orange County
09.2025 - 01.2026
Caregiver
Visiting Angels
05.2025 - 09.2025
Premier Customer Service Representative
AT&T
01.2019 - 05.2023
Loan Servicing
Sun West Mortgage Corp.
05.2017 - 11.2018
Microchip Sales Coordinator
Found Animals Foundation
02.2014 - 12.2015
Customer Service Representative
Creative Teaching Press
11.2009 - 06.2013
Program Specialist/Grant Administrator
Orange County Community Foundation
08.2003 - 10.2005
Administrative and Financial Consultant
Office Team
2015 - 2016
Public Affairs & Marketing Specialist
Los Angeles Times
1999 - 2004
Certified Medical Assistant -
U.S. Colleges of Santa Ana
Bachelor of Arts - Anthropology
George Mason University
No Degree -
Syracuse University