Zoe McLeod
Queens,New York
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
6
6
years of professional experience
Work History
Employment Training Specialist
Yainational Institute For People With Disabilities Network
New York, NY
09.2023 - Current
- Supports people with I/DD to realize, set and meet their employment goals, assisting them in overcoming their personal barriers and engages in respectful communications/conversations through person-first language to help them understand their goals and ambitions
- Regularly travels across assigned region to visit employed individuals at their workplaces, speaking with managers to obtain feedback on performance and addressing any issues or concerns that may arise; escalates issues and concerns to an administrator for support, as needed
- Reviews and completes all other required paperwork and documentation to ensure compliance and/or billing, as applicable, completely and accurately and within appropriate timeframes (e.g., notifications, logging, incident reports, update files, maintenance requests, phone calls, progress notes and services)
Listener
7 Cups
10.2022 - Current
- Assisited individuals manage issues related to addiction and substance abuse; family; suicide; stress management; problems with self-esteem; and mental and emotional health.
- Adhered to strict confidentiality guidelines while handling sensitive client information.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Encouraged callers to develop self-help strategies in order to improve overall quality of life.
Barista
Restaurant Associates
New York, NY
06.2022 - 06.2023
- Maintaining inventory and equipment by cleaning, troubleshooting, and scheduling repairs
- Listen well and communicate in a professional and friendly manner while being fast, efficient and organized.
- Described menu items to customers and suggested appealing products.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Our Kids Place Intern
06.2018 - 09.2018
- Provide support and oversight in the classroom alongside the primary teacher to help ensure safety and quality learning for all students
- Assist with lesson planning, materials prep, and implementation of lessons to support kindergarten readiness
- Exhibited ability to multitask.
Education
B.A. Psychology -
SUNY at Albany
05.2022
Skills
- Communication
- Adaptability
- Self-starter
- Attentive
- Microsoft Office
- Google Drive
- SPSS Software
- Attention to Detail
- In-Depth Research
- Human Resources
Highlighted Courses
- Cognitive Psychology
- Counseling Psychology
- Psychopharmacology
- I/O Psychology
- Abnormal Psychology
Languages
Japanese
Elementary
Spanish
Elementary
Timeline
Employment Training Specialist
Yainational Institute For People With Disabilities Network
09.2023 - Current
Listener
7 Cups
10.2022 - Current
Barista
Restaurant Associates
06.2022 - 06.2023
Our Kids Place Intern
06.2018 - 09.2018
B.A. Psychology -
SUNY at Albany
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