Sherrill Monroe
Stockton,CA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
16
16
years of professional experience
Work History
SSPA - Social Service Program Assistant
Contra Costa County
04.2013 - Current
- Developed manual providing information on community resources across county available to families and children.
- Secured housing, medical care, and employment for clients by collaborating with various community agencies.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
- Provided social work services, individual and family therapy and referrals.
- Facilitated communication between clients and other service providers.
- Provided support to social service clients in navigating available resources.
Online Banking Specialist
Bank Of America, Customer Service Contact Centers
09.2007 - 03.2012
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Helped customers prepare documents required to complete transactions and process requests.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Monitored and verified suspicious activity on customer accounts.
Education
High School Diploma -
Castlemont High School
Oakland, CA06.1991
Skills
- Child Abuse and Neglect Identification
- Meeting Support
- Process Applications
- Client Guidance
- Phone Inquiries
- Health Care System
- MS Outlook
Timeline
SSPA - Social Service Program Assistant
Contra Costa County
04.2013 - Current
Online Banking Specialist
Bank Of America, Customer Service Contact Centers
09.2007 - 03.2012
High School Diploma -
Castlemont High School
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