Sherri Mei Perez
San Diego,CA
Summary
Dynamic customer-focused professional with a proven track record in delivering exceptional service solutions and effectively resolving conflicts. Expertise in communication and problem-solving drives a commitment to enhancing customer satisfaction and loyalty. A collaborative team player, adaptable to evolving needs, dedicated to achieving organizational goals through efficient service delivery and innovative strategies. Passionate about fostering positive relationships that contribute to a thriving business environment.
Overview
10
10
Certifications
10
10
years of professional experience
Work History
Certified Gunner’s Mate
United States Navy
San Diego, California
10.2021 - 01.2026
- The United States Navy is the maritime service branch of the United States Department of Defense.
- Served actively in the United States Navy, 2021-2030.
- Enlisted on October 5th, 2021, contributing to naval operations.
- Assigned to California as of April 14th, 2030, supporting regional missions.
Assets Protection Specialist
Target
Lemon Grove, CA
08.2025 - 12.2025
- Monitored store activity, identified suspicious behavior, investigated potential theft or fraud, and protected Target merchandise, assets, and property from loss.
- Conducted safety and security checks, responded to incidents, documented investigations, and collaborated with store leadership and law enforcement as needed.
- Reviewed security procedures, analyzed loss-prevention trends, assisted with training and awareness, and partnered with team members to ensure adherence to company policies and safety standards.
- Checked receipts and purchases at store exits, detected discrepancies or potential fraud, and confirmed that merchandise leaving the store was correctly purchased.
Waitress/Server
Tommy’s Tavern + Tap
Sea Bright, New Jersey
02.2019 - 09.2021
- Customer Service- Served guests in a fast-paced environment and managed time for an optimal experience for each guest with a positive, bubbly attitude.
- Managed timely delivery of meal courses for patrons, serving over 50 dishes per shift and contributing to a 30% increase in restaurant gross income.
- Trained new servers on company culture and supported team members during peak times to enhance service efficiency.
- Facilitated clear communication among guests, management, and staff to ensure smooth operations.- Very thorough communication between patrons, managers, and other co-workers throughout the workplace.
- Maintained clean and professional appearance by adhering to uniform standards.- Ensured maintenance of food hygiene in accordance with standards and guidelines. Casual attire, black uniform shirt, jeans, and apron.
- Resolved customer concerns through effective negotiation and communicated with front-house manager when necessary.
- Airy, industrial-chic hangout offering sushi, pizza, and varied bar fare, plus craft news & cocktails.
IT Consultant Agent
Best Buy (Geek Squad)
Holmdel, New Jersey
11.2020 - 08.2021
- Diagnosed and resolved computer, hardware, software, networking, and device-related issues, enhancing customer satisfaction through effective technical support.
- Assisted customers with technology setup, troubleshooting, data transfers, and account support, delivering tailored solutions that improved user experience and product understanding.
- Diagnosed hardware, software, and network issues across desktops, laptops, and mobile devices.
- Configured operating systems, applications, and peripherals to restore client productivity.
- Consulted with clients to assess technical needs and recommend effective repair solutions.
Waitress/Server
Houlihan’s
Holmdel, New Jersey
12.2015 - 06.2021
- Customer Service- Served guests in a fast-paced environment and managed time for an optimal experience for each guest with a positive, bubbly attitude.
- Managed timely delivery of meal courses, serving over 50 dishes per shift to enhance guest satisfaction and contribute to a 30% increase in gross income.
- Trained new servers on company culture and procedures, collaborating with team members to maintain efficiency during peak attendance.
- Communication- Very thorough communication between patrons, managers, and other co-workers throughout the workplace.
- Conflict Resolution- Negotiated resolved customer concerns.
- Assisted customers to address and resolve concerns.
- Assisted in delivering meals to tables, ensuring timely service.
- Coordinated food service by running meals from the kitchen to tables.
- Houlihan’s is an American-styled restaurant that provides an amazing dining experience. Serving patrons in a fine-dining establishment, communicating with coworkers/managers for efficient customer service, as well as fast-delivery for each prepared course.
IT Fundamentals Trainee
NPower
Jersey City, NJ
09.2020 - 12.2020
- Computer Hardware Knowledge - Assembled and disassembled computers during lab work to gain hands-on experience with hardware components
- Computer Hardware Knowledge - Performed lab work including assembly/disassembly of computers
- Diagnosed and resolved technical issues with computing devices. - Learned TCP/IP, OSI model and the troubleshooting process to better troubleshoot computing devices.
- Virtualization - Operated virtual machines in lab settings using software such as Windows 7, Windows 10, Windows Server 2019, Linux, and MacOS Catalina 10.15.6 and 10.15.7 to understand virtualization concepts
- Virtualization - Performed labs operating VM. Software includes: Windows 7, Windows 10, Windows Server 2019, Linux, MacOS Catalina 10.15.6, 10.15.7
Placement Specialist
Integrity Staffing Solutions
Edison, NJ
04.2020 - 07.2020
- Utilized Salesforce to validate and submit documentation and credentials for official background checks, ensuring compliance and accuracy.
- Facilitated interviews by acquiring completed documentation and credentials for the hiring process for partnered company Amazon, expediting candidate onboarding.
- Provided exceptional customer service by assisting candidates throughout the hiring process. - Welcomed candidates while sustaining a consistent, personable attitude throughout the process with each individual. 150 appointments per day which increased revenue for the company by 20%.
- Supported candidate success by verifying documentation and certifying credentials during hiring process, contributing to career advancement opportunities.
Warehouse Specialist
Amazon (LGA9)
Edison, NJ
11.2017 - 01.2020
- Picked customer orders using handheld scanners and warehouse technology, efficiently located merchandise, and upheld productivity and accuracy standards in fast-paced fulfillment environment.
- Induct: Receive and scan incoming items, apply or verify package labels, sort products into the appropriate workflow, and ensure inventory moves efficiently through the fulfillment process.
- Rebin: Organize and sort picked items into designated customer-order locations, accurately scan and place merchandise into totes, and maintain efficient workflow while meeting quality and productivity expectations.
- Assisted with loading and unloading trailers, moved pallets, totes, and packages safely, staged freight, and organized shipments for inbound and outbound processing.
- Executed physically demanding tasks including standing, walking, lifting, and bending, while adhering to safety procedures and maintaining clean, organized work area.
- Teamwork & Productivity: Collaborate with coworkers and leadership across multiple warehouse functions, adapt to changing operational needs, meet assigned productivity goals, and maintain accuracy while working under time-sensitive conditions.
- Safety & Quality: Follow established safety protocols, equipment procedures, and quality standards; identify potential hazards and maintain proper handling practices to help prevent damage, errors, and workplace injuries.
Certified Auxiliary Officer
Auxiliary Unit of Old Bridge Police Department
Edison, New Jersey
01.2017 - 01.2017
- Self-Disciplined - Attained the ability to focus intently on a task or goal assigned.
- Public safety - Maintained order, responded to emergencies, protected people and property, and fostered positive community relations.
- Maintained safety and order by managing traffic in high-activity areas. - Provided direction and traffic control when requested or during emergency response operations.
- Uniformed Patrol - Performed uniformed patrol of assigned posts, patrol, or detail.
- Provided security and monitored crowd behavior at community events and parades. - Basic security at parades/community festivals or details, assisted in municipal court security.
- The Middlesex County Auxiliary Police Academy is a 13-week training period with a total of 150 hours of instruction. Program is designed to turn recruits into certified auxiliary officers representing the selected agency. After completion, certified officers continue to work for the Auxiliary Unit representing the agency.
Education
A.S. - Information Technology Management
San Diego Community College
San Diego, CA09-2026
A.S. - Information Technology Management
Brookdale Community College
Lincroft, NJ01-2020
Skills
- Military operations management
- Leadership development
- Supervisory skills
- Team collaboration
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Payment processing
- Scheduling
- Team development
- Documentation
- Administrative support
- Firearms handling safety
Certification
NPower, Jersey City, NJ, Sept 2020 - Nov 2020
Timeline
Assets Protection Specialist
Target
08.2025 - 12.2025
Certified Gunner’s Mate
United States Navy
10.2021 - 01.2026
IT Consultant Agent
Best Buy (Geek Squad)
11.2020 - 08.2021
IT Fundamentals Trainee
NPower
09.2020 - 12.2020
Placement Specialist
Integrity Staffing Solutions
04.2020 - 07.2020
Waitress/Server
Tommy’s Tavern + Tap
02.2019 - 09.2021
Warehouse Specialist
Amazon (LGA9)
11.2017 - 01.2020
Certified Auxiliary Officer
Auxiliary Unit of Old Bridge Police Department
01.2017 - 01.2017
Waitress/Server
Houlihan’s
12.2015 - 06.2021
A.S. - Information Technology Management
Brookdale Community College
A.S. - Information Technology Management
San Diego Community College