Sherrine Mendoza-Fleming
Lynnwood,WA
Summary
Highly skilled in working well with people of all backgrounds to complete a great customer experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Commercial Review Associate
Cigna
Lynnwood, WA
08.2022 - Current
- Interacted with Providers and Pharmacies to assist in prior authorizations for members .
- Verified coverage, dates and benefits using standard reference sources.
Senior Loan Processor
Flagstar Bank
11.2020 - 07.2022
- Maintained complete confidentiality of submitted information according to release guidelines.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Achieved 100% customer satisfaction based on surveys received for efficiency and knowledge.
Senior Loan Processor
Wells Fargo Home Mortgage
02.2010 - 02.2014
- Supported Loan officer and underwriting teams by ensuring timely, judicious and accurate loan processing.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Followed up after loan close to congratulate, thank and provide next steps to customer.
Foreclosure Specialist
Wells Fargo Bank, N.A.
04.2009 - 02.2010
- Researched discrepancies in foreclosure documents and loan agreements.
- Analyzed and designed strategies to minimize all losses via management of attorney and enhanced better foreclosure processes.
- Provided assistance in loan restructuring after foreclosure.
- Processed customer payments and set up payment plans.
Assistant Branch Manager
HSBC/HFC
10.2004 - 04.2009
- Supervised 7 branch team members and provided management with suggestions regarding performance assessments.
- Trained and mentored highly effective teams to meet corporate service standards.
- Built client rapport through frequent individualized recommendations for financial products and services.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Verified cash by balancing cash drawers and maintaining cash count records.
Education
GED -
Bassett Adult School
La Puente, CA06.1995
Skills
- Training
- File Management
- Customer Communication
- Branch Operations Management
- Shift Scheduling
- Work Prioritization
Timeline
Commercial Review Associate
Cigna
08.2022 - Current
Senior Loan Processor
Flagstar Bank
11.2020 - 07.2022
Senior Loan Processor
Wells Fargo Home Mortgage
02.2010 - 02.2014
Foreclosure Specialist
Wells Fargo Bank, N.A.
04.2009 - 02.2010
Assistant Branch Manager
HSBC/HFC
10.2004 - 04.2009
GED -
Bassett Adult School