Sherrita Brown
Memphis,TN
Summary
Thorough Examiner with 23 years of experience in the examiner and claims adjustment field. Strong knowledge of resolution procedures and claim settlement. Experienced handling irate and problematic customers. Organized and professional in stressful situations.
Overview
23
23
years of professional experience
Work History
LEAD OFFER EXAMINER
Internal Revenue Service
06.2021 - Current
- Assists Supervisor with monitoring and reviewing new hire cases
- Assists with new hire training and case assignments
- Completes weekly reports to determine internal overages and reports to Supervisor
- Alerts Supervisor immediately of any work-related stoppages or issues.
- Mentored junior examiners on best practices for conducting thorough evaluations while adhering to established guidelines.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process.
- Analyzed information gathered from investigations and reported findings.
OFFER EXAMINER
Internal Revenue Service
08.2009 - 06.2021
- Adhered and shared Bill of Rights Publication Form 1 and 594 forms with taxpayers
- Reached out to Third parties and Power of Attorneys on behalf of taxpayers to discuss feasible offers
- Verified and reviewed correspondence, case files and tax documents to ensure accuracy
- Identified and addressed complex issues as it relates to different cases.
PROCESSING EXAMINER
Internal Revenue Service
01.2001 - 08.2009
- Adhered, shared, and discussed Bill of Rights Publication 1 and 594 forms with taxpayers
- Negotiated and requested liens to protect both the government and taxpayer rights
- Communicated effectively and promptly with taxpayers regarding their accounts.
Education
High School Diploma -
Overton High School
Memphis, TN01.1992
Skills
- Microsoft Office
- Case and Inventory Management
- Conflict and Resolution Specialist
- Team Player with Positive Attitude
- Claims reports and documentation
- Presentation Skills
- Document Review
- Documentation Review
- File Management
- Customer Service
Additional Information
Which of the following is true about your specialized experience?
I have at least one year of specialized experience as described above.
Timeline
LEAD OFFER EXAMINER
Internal Revenue Service
06.2021 - Current
OFFER EXAMINER
Internal Revenue Service
08.2009 - 06.2021
PROCESSING EXAMINER
Internal Revenue Service
01.2001 - 08.2009
High School Diploma -
Overton High School
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