Summary
Overview
Work History
Education
Skills
Timeline
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Sherrita Scott

Owings,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sprint
02.2010 - 07.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Associate of Science - Film And Video Production

Florida Metropolitan University
Orlando, FL
06.2006

Associate of Arts - Business Management

American InterContinental University
Schaumburg, IL
2003

Certificate - Pharmacy Technology

Savannah Technical College
Savannah, GA
11.1996

High School Diploma -

Nuremburg American High School
Nuremburg, Germany
06.1993

Skills

  • Product Knowledge
  • Data Collection
  • Scheduling
  • Call Management
  • Paperwork Processing
  • Appointment Scheduling
  • Technical Support
  • Microsoft Office Suite
  • Product and Service Solutions

Timeline

Customer Service Representative

Sprint
02.2010 - 07.2019

Associate of Science - Film And Video Production

Florida Metropolitan University

Associate of Arts - Business Management

American InterContinental University

Certificate - Pharmacy Technology

Savannah Technical College

High School Diploma -

Nuremburg American High School

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Sherrita Scott