William Bush
Wilmer,AL
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
17
17
years of professional experience
Work History
Hospital Support Specialist
Altapointe Health Systems
Mobile, AL
06.2009 - Current
- Trained new staff on support protocols and system navigation, improving onboarding experience.
- Implemented best practices for documentation, improving knowledge base accuracy and accessibility.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Maintained accurate medical records and ensured compliance with HIPAA regulations.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained current and accurate medical records for patients.
Education
Diploma - Medical Billing and Coding
Virginia College of Mobile
Mobile, AlabamaAssociate - Computer Programming
Southeast College of Technology
Mobile, AlabamaSkills
CPT-4/HCPCS, ICD-9-CM, Medical Terminology, Human Anatomy, Medical Ethics, HIPPA, Insurance procedures, CMS 1500, Type 40 wpm, Windows XP, Microsoft Word, and Microsoft Excel
Customer service
Recordkeeping skills
Empathy and patience
Strong organization
Patient data confidentiality
Detail-oriented approach
Document management
Data entry
Critical thinking
Time management
Accomplishments
- President's List
Timeline
Hospital Support Specialist
Altapointe Health Systems
06.2009 - Current
Diploma - Medical Billing and Coding
Virginia College of Mobile
Associate - Computer Programming
Southeast College of Technology