Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sherrod White

Columbia,SC

Summary

Experienced and skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing, and resourceful with strong listening skills and the ability to ask the right questions to quickly diagnose problems.

Overview

22
22
years of professional experience

Work History

LICENSED REAL ESTATE AGENT

Coldwell Banker Realty
05.2021 - Current
  • Leveraged market insights to guide clients through property decisions, resulting in successful transactions and high satisfaction rates
  • Developed unique personal branding strategies, setting myself apart in a competitive market and attracting a diverse client base
  • Fostered strong relationships with industry professionals, creating a robust network to enhance client services and streamline transactions
  • Executed strategic negotiations, consistently achieving favorable outcomes for clients in complex real estate deals
  • Conduct thorough market analyses to guide clients through property decisions, resulting in successful transactions and high satisfaction rates.

CUSTOMER SERVICE REPRESENTATIVE

Wells Fargo
07.2020 - 11.2020
  • Answer general questions Deliver exceptional customer service via phone, resolving complex banking inquiries and recommending tailored products to enhance client satisfaction and loyalty
  • Investigate and resolve fraudulent claim inquiries, utilizing critical thinking skills to protect customer accounts and maintain bank security protocols
  • Guide customers through various banking processes, providing clear explanations and empathetic support to ensure positive experiences and build trust.

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
07.2019 - 03.2020
  • Respond to claim inquiries Efficiently manage customer inquiries, process policy updates, and resolve claim issues, fostering positive relationships and enhancing customer satisfaction
  • Analyze customer needs, provide tailored solutions, and streamline data entry processes, resulting in improved accuracy and reduced processing time
  • Offer empathetic support to customers, guiding them through policy details and claim procedures, while maintaining a warm and professional demeanor.

SENIOR MECHANICAL DESIGNER

SCHNEIDER ELECTRIC
10.2012 - 08.2018
  • Responsible for completing custom mechanical designs of PZ4/QED6 Switchgear and QED2 Switchboards
  • Adhered to local, state, and federal codes governing the products
  • Worked with Application/Order Engineering with conceptual design layouts and bill of material creation
  • Modify and revise designs to correct operating deficiencies or to reduce production problems
  • Read and interpret blueprints, technical drawings, schematics, or computer-generated reports.

FPY ENGINEERING AUDITOR

SCHNEIDER ELECTRIC
10.2011 - 10.2012
  • Responsible for reviewing 3D models, drawings and bill of materials
  • Ensuring that all customer specifications are met and different codes/standards are followed
  • Maintained a database that tracked engineering issues
  • Contributed input and concepts to mechanical engineers when designing structures.

PRODUCTION ASSOCIATE III/TEAM LEADER

SCHNEIDER ELECTRIC
10.2006 - 10.2011
  • Coordinated with OFO/Masterpact to stage materials to build Switchgear
  • Proficient in all manufacturing stations on the mechanical line
  • Built prototypes and custom Switchgear offline
  • Responsible for training new employees
  • Interacted with engineering to solve everyday manufacturing issues
  • Involved in multiple root cause analysis to help improve production.

CLAIMS ASSOCIATE III

BLUE CROSS BLUE SHIELD
06.2002 - 01.2005
  • Processed and keyed insurance claims
  • Dealt with hospitals directly regarding DME/home infusion claims.

Education

Associate of Science - Mechanical Engineering

Midlands Technical College
Columbia, SC

Skills

  • Highly Dependable
  • Time Management
  • Growth Mindset
  • Excellent Attention to Detail

References

AVAILABLE UPON REQUEST

Timeline

LICENSED REAL ESTATE AGENT

Coldwell Banker Realty
05.2021 - Current

CUSTOMER SERVICE REPRESENTATIVE

Wells Fargo
07.2020 - 11.2020

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
07.2019 - 03.2020

SENIOR MECHANICAL DESIGNER

SCHNEIDER ELECTRIC
10.2012 - 08.2018

FPY ENGINEERING AUDITOR

SCHNEIDER ELECTRIC
10.2011 - 10.2012

PRODUCTION ASSOCIATE III/TEAM LEADER

SCHNEIDER ELECTRIC
10.2006 - 10.2011

CLAIMS ASSOCIATE III

BLUE CROSS BLUE SHIELD
06.2002 - 01.2005

Associate of Science - Mechanical Engineering

Midlands Technical College

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Sherrod White