Sherrol Roberts
Conyers,GA
Summary
Seasoned Quality Specialist with 7 years of experience, adept in regulatory compliance (FDA, HIPAA, OSHA, GHA) and quality systems management. Skilled in conducting comprehensive compliance reviews, initiating TrackWise Records for deviations and ensuring procedural integrity. Seeking a Quality Specialist role to leverage extensive oversight and data integrity expertise while also looking to expand current skills in different roles and departments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Systems Associate
Grifols Plasma
09.2023 - Current
- Developed and maintained quality systems to ensure compliance with FDA regulations and industry standards, leading to a 15% improvement in audit readiness at Freedom Plasma
- Ensured adherence to a wide range of regulations and laws, including FDA, HIPAA, OSHA, and GHA, through diligent oversight and enforcement of center compliance practices
- Investigated and documented deviations using TrackWise Records to mitigate risks to donors, employees, processes, and products
- Performed regular audits, including daily, weekly, monthly, and periodic reviews, to confirm consistent application of written procedures and maintain data integrity
Quality Specialist
CSL Plasma
05.2019 - 09.2023
- Ensured adherence to local, state, and federal regulations, including FDA, HIPAA, OSHA, and GHA compliance
- Oversaw center compliance in areas such as training, procedures, safety, and data integrity
- Investigated and initiated TrackWise Records to document deviations posing risks to donors, employees, processes, and products
- Conducted regular reviews to verify thorough and accurate compliance with written procedures
Clerk/Cashier
CVS Pharmacy
04.2018 - 04.2019
- Greeted customers and provided assistance with product location and inquiries, ensuring a positive shopping experience
- Managed cashier responsibilities, including accurate processing of cash, check, and credit card transactions, and maintained store presentation through restocking and updating pricing
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Driver (Primary) / Front Desk
JenCare Senior Medical Center
07.2017 - 04.2018
- Transported patients safely to and from their medical appointments, coordinating with fellow drivers to streamline patient returns
- Provided administrative support at the front desk by managing phone communications, patient check-ins, and data entry for medication refills and appointment scheduling
Sales Associate
Target
01.2017 - 07.2017
- Greeted customers and provided guidance to enhance their shopping experience, ensuring customer satisfaction and store efficiency
- Responded to checkout assistance requests promptly and managed merchandise organization, contributing to store orderliness and product availability
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Miami Central Senior High School
Miami, FL01.2012
Skills
- Interpersonal Savvy
- Regulatory Compliance
- Critical Thinking
- Problem Solving Skills
- Problem Resolution
- Quality Assurance & Quality Control
- Microsoft Word
- Professional Customer Service
- Multifaceted
- Communication & Verbal Skills
- Attention to Detail
- Team Collaboration
- Data Analysis
Certification
Basic Life Support (CPR and AED) Program, American Heart Association, 2024
Timeline
Quality Systems Associate
Grifols Plasma
09.2023 - Current
Quality Specialist
CSL Plasma
05.2019 - 09.2023
Clerk/Cashier
CVS Pharmacy
04.2018 - 04.2019
Driver (Primary) / Front Desk
JenCare Senior Medical Center
07.2017 - 04.2018
Sales Associate
Target
01.2017 - 07.2017
High School Diploma -
Miami Central Senior High School
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