Sherron Ker
Hutto,TX
Summary
Dynamic Front Office Manager with a proven track record at Holiday Inn Express Suites, excelling in customer service and team management. Enhanced guest satisfaction through workflow optimization and effective complaint resolution. Skilled in reservation management and adept at training staff, fostering a culture of excellence and loyalty among guests.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Holiday Inn Express Suites
Manor, TX
12.2025 - Current
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff on hotel policies and customer service standards.
- Implemented new check-in procedures, reducing wait times for guests.
- Managed inventory of supplies, maintaining optimal levels for smooth operations.
- Resolved guest complaints promptly, fostering positive relationships and loyalty.
- Analyzed guest feedback to identify areas for service improvement initiatives.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Receptionist Supervisor
Holiday Inn Express And Suites Williamsburg
Salt Lake City, UT
06.2025 - 10.2025
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Receptionist
Holiday Inn Express Hotel Suites
Bastrop, TX
01.2025 - 05.2025
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Receptionist
Holiday Inn Express Hotel Suites
Del Valle, TX
03.2024 - 12.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Hotel Indigo Austin
Austin, TX
09.2021 - 06.2022
- Maintained inventory of office supplies, ensuring availability for daily functions and enhancing workflow.
- Processed guest payments accurately, ensuring adherence to financial protocols and improving transaction efficiency.
- Collaborated with housekeeping staff to ensure timely room readiness and exceptional cleanliness standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Staybridge Suites Hotel
Austin, TX
05.2021 - 08.2021
- Greeted guests warmly, ensuring positive first impressions and enhancing customer experience.
- Managed front desk operations, efficiently handling check-ins and check-outs to optimize guest flow.
- Assisted in resolving guest inquiries, demonstrating adaptability to diverse concerns and requests.
- Coordinated room assignments and reservations using property management software for operational efficiency.
Education
High School Diploma -
Goodwill Excel
Austin, TX05.2018
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Team management
- Hospitality services
- Administrative skills
- Oral and writing communication
- Reservation management
- Documentation and control
Timeline
Front Office Manager
Holiday Inn Express Suites
12.2025 - Current
Receptionist Supervisor
Holiday Inn Express And Suites Williamsburg
06.2025 - 10.2025
Receptionist
Holiday Inn Express Hotel Suites
01.2025 - 05.2025
Receptionist
Holiday Inn Express Hotel Suites
03.2024 - 12.2024
Receptionist
Hotel Indigo Austin
09.2021 - 06.2022
Receptionist
Staybridge Suites Hotel
05.2021 - 08.2021
High School Diploma -
Goodwill Excel