SherRoyce Bonner
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Accounts Receivable Specialist
RTI/Community Management Associates,
Plano, TX
03.2022 - Current
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Tracked contracts, proposals and waivers to keep billing accurate and current.
Fulfillment Associate
Target
Plano, TX
11.2021 - 03.2022
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
Customer Service Administrator
CMA Management
Plano , TX
01.2021 - 03.2022
- Updated customer service database with new information, including address changes and contact details.
- Tasked with data entry, records oversight and issue resolution for team of 8 customer service personnel.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Facility Deployment Tech
GTS
Irving, TX
07.2020 - 09.2020
- Image, asset tag, configure, and prepare computers, servers, and/or peripherals for shipment to customer locations
- Label and store products in an organized manner that coordinates with the inventory system and facilitates relocation of products when required;
- Provide additional onsite configuration to deployed computer equipment, as necessary;
- Perform general clean-up duties at the Warehouse to maintain an environment suitable for customer tours;
- Assist in handling, loading/unloading incoming/outgoing shipments, parts and materials maintained at the Warehouse in accordance with proper handling for the contents (computer equipment, monitors, etc. should not be damaged during handling)
Great Experience Maker
Michaels Companies Inc.
Irving, TX
08.2019 - 07.2020
- Documented and detailed calls and complaints using call center's CRM database
- Promoted to Tier II agent in less than six months of employment
- Answered over 7 calls per hour to meet fast-paced call center demands
- Contributed to company achieving and holding industry-leading customer service ratings
Education
Certificate - Information Technology
Merit America
06.2020
No Degree - Business Administration
American InterContinental University
Schaumburg, ILSkills
- Customer Service Expert
- CRM and Salesforce
- Documentation and Reporting
- Problem-Solving Skills
- Call Center Experience
- Microsoft Windows and Excel
- Cash Handling
- Account management
- Point of Sale Systems
- Product Knowledge
- Clerical Support
- Teamwork and Collaboration
- Analytical and Critical Thinking
Timeline
Accounts Receivable Specialist
RTI/Community Management Associates,
03.2022 - Current
Fulfillment Associate
Target
11.2021 - 03.2022
Customer Service Administrator
CMA Management
01.2021 - 03.2022
Facility Deployment Tech
GTS
07.2020 - 09.2020
Great Experience Maker
Michaels Companies Inc.
08.2019 - 07.2020
Certificate - Information Technology
Merit America
No Degree - Business Administration
American InterContinental University