Sherry Alvarado
Cary,NC
Summary
Customer-focused and dynamic sales professional with extensive experience in delivering exceptional customer service, driving sales growth, and cultivating strong client relationships. Adept at creating personalized shopping experiences, providing tailored product recommendations, and utilizing technology to enhance the customer journey. Proven track record of exceeding sales targets and building positive relationships within teams. Passionate about staying up-to-date with trends and contributing to a positive, collaborative work environment. Committed to delivering a seamless, enjoyable experience for every customer while supporting team and store goals.
Overview
23
23
years of professional experience
Work History
Executive Sales Consultant
Norwex North America
02.2017 - 06.2019
- Built and maintained strong customer relationships, leading to repeat business and referrals.
- Engaged customers through personalized conversations, offering tailored product suggestions to enhance their experience.
- Led a high-performing team of 100+ members, motivating through coaching, training, and mentoring to exceed sales goals.
- Promoted brand awareness through targeted social media campaigns and in-store promotions.
- Increased customer loyalty by focusing on relationship-building and delivering exceptional service.
- Facilitated goal-setting and continuous improvement through feedback, contributing to the overall success of the team.
Spanish/Portuguese Expat Relocation Consultant
Freelance
07.2010 - 03.2014
- Assisted expatriates with relocation services, offering personalized guidance for housing, utilities, and cultural adaptation.
- Built strong relationships with clients by actively listening to their needs and providing tailored solutions for a smooth transition.
- Delivered exceptional customer service by addressing concerns and ensuring a positive experience throughout the relocation process.
Financial Sales Representative
Wachovia Bank
06.2006 - 10.2007
- Promoted financial products to meet clients’ needs, achieving over 200% revenue growth consistently.
- Engaged clients in personalized conversations to understand their financial goals and offer tailored solutions.
- Developed strong client relationships, contributing to long-term customer loyalty and repeat business.
Personal Banker Representative
The Bank of New York
09.2004 - 05.2006
- Managed customer accounts, offering personalized financial services and building long-term relationships with clients.
- Drove sales by suggesting relevant products based on clients’ individual financial needs and goals.
- Strengthened customer trust and loyalty by consistently delivering exceptional service and addressing inquiries.
Customer Service Representative
United Airlines
02.1997 - 11.2003
- Delivered exceptional service to corporate clients, resolving issues and advocating for special requests.
- Acted as a liaison between Sales and Operations, ensuring smooth communication and customer satisfaction.
- Created a welcoming environment by actively listening to customers’ needs and providing tailored solutions.
- Managed high-pressure situations with professionalism, maintaining a focus on customer satisfaction and operational efficiency.
Sales and Marketing Associate
BANCO B.F.A
01.1996 - 01.1997
- Developed and nurtured customer relationships by optimizing credit card portfolio management.
- Worked with cross-functional teams to streamline service delivery, providing seamless customer experiences.
- Consistently met sales targets by identifying opportunities and offering tailored credit card solutions.
Education
Bachelor of Science - International Commerce
Universidad Internacional De Las Americas
San Jose, Costa Rica02.1997
Skills
- Excellent communication and interpersonal skills, with a strong focus on building customer relationships
- Strong sales ability with a track record of meeting and exceeding targets
- Skilled in utilizing technology to enhance the customer experience (eg, order processing, inventory management)
- Collaborative team player with a passion for contributing to a positive store culture
- Adaptable and flexible, with the ability to work in a fast-paced retail environment
- Expertise in visual merchandising and maintaining store standards to enhance the customer shopping experience
- Ability to stay current on trends, product knowledge, and industry developments
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Mandarin
Limited Working
Timeline
Executive Sales Consultant
Norwex North America
02.2017 - 06.2019
Spanish/Portuguese Expat Relocation Consultant
Freelance
07.2010 - 03.2014
Financial Sales Representative
Wachovia Bank
06.2006 - 10.2007
Personal Banker Representative
The Bank of New York
09.2004 - 05.2006
Customer Service Representative
United Airlines
02.1997 - 11.2003
Sales and Marketing Associate
BANCO B.F.A
01.1996 - 01.1997
Bachelor of Science - International Commerce
Universidad Internacional De Las Americas
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