Sherry Batteast
Aurora,USA
Summary
Compassionate Crisis Service Technician skilled in managing high-acuity behavioral health intakes and ensuring facility safety within a busy crisis center. A strong foundation in patient care enhances the ability to stabilize clients through effective verbal de-escalation techniques. Committed to leveraging crisis response expertise and dedicated advocacy to contribute to a dynamic clinical team.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Crisis Service Technician
DuPage County Health Department Crisis Center
Wheaton, IL
04.2024 - 07.2026
- Frontline Client Engagement: Acted as primary point of contact for clients entering facility for urgent mental health services, ensuring welcoming and supportive first impression.
- Managed environment and safety protocols to ensure client well-being.: Maintained calm and safe waiting room environment; monitored safety of residential clients and conducted routine checks on personal belongings to ensure security.
- Conducted intake assessments to gather preliminary clinical and personal data from incoming clients: Gather preliminary clinical and personal data from incoming clients, executing standardized intake screenings to identify immediate clinical and psychiatric needs.
- Environment & Safety Management: Maintain a calm, safe, and orderly waiting room environment; monitor the safety of residential clients and conduct routine safety checks and personal belonging management.
Non-Emergency Wheelchair Transport (NEWT) Driver
Ridge Ambulance Service
Naperville, Illinois
04.2014 - 04.2024
- Transported wheelchair-bound patients to vital medical appointments, providing verbal reassurance and empathetic support to enhance comfort.
- Coordinated with dispatchers and medical facilities on arrival times, pickup statuses, and special access needs, ensuring immediate clinical readiness.
- Maintained accurate electronic transport records, trip details, and patient condition notes to facilitate handoffs; logged daily operational metrics (mileage, fuel, routing).
- Safety Operations: Conducted rigorous daily vehicle inspections for mechanical issues to maintain peak safety standards and full operational readiness.
Education
High School Diploma -
Glenbard South
Glen Ellyn, ILSkills
- Crisis intervention
- De-escalation techniques
- Client intake processes
- Care coordination
- Mental Health Awareness
- Mental Health Care Systems
- Patient transport logistics
- Operational safety checks
- Vehicle inspection
- Problem solving
- Critical thinking
- Time management
- Client engagement
- Client Safety Monitoring
- Attention to detail
- Customer engagement management
Certification
- • CPR / First Aid
• CPI Training – Crisis Prevention Institute
• Mental Health First Aid – Mental Health First Aid
• NEWT Safety Certification – State of Illinois
Timeline
Crisis Service Technician
DuPage County Health Department Crisis Center
04.2024 - 07.2026
Non-Emergency Wheelchair Transport (NEWT) Driver
Ridge Ambulance Service
04.2014 - 04.2024
High School Diploma -
Glenbard South