Certified Peer Support Specialist
Sherry Blake
Private Family - DoD Childcare in Your Home (CCYH) Program
Ashland,Missouri
Summary
Missouri Certified Peer Support Specialist with lived experience and a passion for empowering others through advocacy, mentoring, and compassionate support. Skilled in building trusting relationships, connecting individuals with community resources, and partnering with clients and care teams to promote recovery, wellness, and self-directed goals. Recognized for active listening, empathy, professionalism, and a commitment to helping others move forward with hope, confidence, and purpose.
22
years of professional experience
Work History
Private Nanny
1 Year- Provided individualized, in-home care through the Department of Defense Child Care in Your Home (CCYH) Program, ensuring a safe, nurturing, and developmentally supportive environment.
- Established trusting relationships with children and families through compassionate communication, empathy, and professionalism.
- Adapted daily routines and care to meet each child's unique developmental, emotional, and behavioral needs.
- Collaborated closely with parents to communicate progress, address concerns, and ensure continuity of care.
- Maintained professionalism, confidentiality, and sound judgment while working independently in private family homes.
- Demonstrated flexibility, problem-solving, and strong organizational skills while managing changing priorities and daily responsibilities.
Automotive Service Consultant
2 Years- Achieved consistently high Customer Satisfaction Index (CSI) scores in the mid-to-upper 90% range by building trusted client relationships through active listening, empathy, and exceptional customer service.
- Recognized by the Audi Regional Representative as one of the dealership's top performers in maintenance service plan sales, consistently outperforming finance managers across the district by educating clients and helping them make informed service decisions.
- Honored as Employee of the Month three times for outstanding customer service, professionalism, and consistently exceeding sales and service performance expectations.
- Managed 10–30 repair orders daily, coordinating communication between clients, technicians, and management while maintaining accurate documentation, timely follow-up, and efficient workflow in a fast-paced environment.
- Trained and mentored newly hired Service Consultants, providing guidance on customer communication, dealership processes, and best practices that supported team performance and client satisfaction.
- Consistently exceeded monthly sales and service goals by combining relationship-building, problem-solving, and client advocacy to create long-term customer loyalty and repeat business.
Automotive Service Consultant
4 Years 10 Months- Maintained consistently high Customer Satisfaction Index (CSI) scores by building trusted client relationships through active listening, clear communication, and exceptional customer service.
- Recognized by Southeast Toyota as one of the Top 10 Service Consultants in the district for sales of manufacturer-recommended maintenance services and products through client education and personalized service recommendations.
- Managed a high-volume service drive of 40–50 repair orders daily, coordinating communication between clients, technicians, parts personnel, and management while maintaining accurate documentation, efficient workflow, and timely follow-up.
- Educated clients on preventative maintenance, manufacturer recommendations, and repair options, empowering them to make informed decisions that improved vehicle safety, reliability, and long-term performance.
- Consistently exceeded sales and service goals by combining relationship-building, problem-solving, and client advocacy to deliver exceptional customer experiences and foster long-term client loyalty.
- Collaborated with cross-functional teams to resolve complex service concerns, prioritize competing demands, and ensure efficient operations in a fast-paced, customer-focused environment.
Licensed Insurance Agent
8 Months- Obtained licensure in Life, Health, and Medicare Insurance, educating clients on coverage options, benefits, and long-term financial protection while maintaining compliance with insurance regulations.
- Conducted approximately 10 individualized client consultations each week, including in-home appointments and comprehensive financial needs assessments to help clients evaluate insurance options and make informed decisions.
- Educated seniors and their families on complex insurance products, including Medicare and long-term care planning, using clear, compassionate, and easy-to-understand communication.
- Built trusted client relationships through active listening, ethical guidance, and personalized recommendations while maintaining confidentiality and a client-centered approach.
- Generated new business through prospecting, cold calling, community outreach, and consistent follow-up, developing a strong pipeline of prospective and returning clients.
- Managed the client experience from initial outreach through policy recommendations and ongoing follow-up, demonstrating strong communication, organization, relationship management, and problem-solving skills.
Executive Legal Assistant
7 Years 1 Month- Provided executive-level administrative support to four attorneys in a high-volume personal injury law practice, managing multiple priorities while maintaining exceptional organization, professionalism, and strict confidentiality.
- Coordinated attorney calendars, meetings, travel arrangements, legal documentation, and case deadlines to support efficient daily operations and timely case management.
- Served as the primary client intake coordinator, conducting comprehensive intake interviews, gathering critical case information, and preparing detailed case summaries to support attorney evaluation and case strategy.
- Coordinated attorney calendars, meetings, travel arrangements, legal documentation, and case deadlines, ensuring seamless daily operations and adherence to case timelines.
- Prepared legal correspondence and maintained confidential client records while effectively communicating with clients, medical providers, insurance companies, and outside agencies to support case progression.
- Demonstrated strong communication, critical thinking, and organizational skills while managing sensitive legal information in a fast-paced environment, ensuring accuracy and confidentiality.
Store Manager
3 Years 4 Months- Earned four promotions within six months in recognition of exceptional performance, leadership, and the ability to successfully assume increasing levels of operational responsibility.
- Directed all aspects of operations for a $3–5 million high-volume retail location, leading a team of 15–30 employees while delivering exceptional customer service, operational excellence, and financial accountability.
- Recruited, interviewed, hired, onboarded, trained, coached, and developed employees and assistant managers, building a high-performing team focused on accountability, collaboration, and customer satisfaction.
- Managed workforce scheduling, approved payroll and timecards, conducted performance coaching, addressed disciplinary matters, and supported employee development to maintain a productive and engaged workforce.
- Oversaw inventory planning, purchasing, merchandising, and stock control for a high-demand location whose exceptional sales performance routinely required inventory transfers from other stores within the chain to meet customer demand.
- Drove sales growth by monitoring key performance indicators, motivating staff, and executing operational strategies that helped establish one of the company's fastest-growing locations.
- Managed all financial operations, including opening and closing procedures, cash reconciliation, daily financial reporting, and bank deposits while maintaining strict financial controls and operational accuracy.
- Served as the primary leader for escalated customer concerns, resolving complex issues with professionalism while strengthening customer loyalty and protecting the company's reputation.
- Maintained outstanding standards for safety, merchandising, cleanliness, and operational compliance, earning recognition for operating the cleanest store in a 40-store chain.
Owner/Operator
2 Years 9 Months- Founded and managed a residential and commercial cleaning business, building and maintaining a client base of approximately 30 recurring customers through quality service and customer referrals.
- Managed all aspects of business operations, including marketing, client acquisition, estimates, scheduling, invoicing, purchasing, and day-to-day financial administration.
- Recruited, trained, and supervised one employee while maintaining consistent service quality and customer satisfaction.
- Coordinated cleaning schedules, managed equipment and supply inventory, and ensured reliable, high-quality service for both residential and commercial clients.
- Built long-term client relationships through professionalism, dependability, attention to detail, and responsive customer service.
- Successfully operated the business until accepting a rapidly advancing leadership opportunity that led to four promotions and a Store Operations Manager position within six months.
Education
High School Diploma
Skills
Client Advocacy
Trust & Relationship Building
Motivational Interviewing
Recovery-Oriented Practice
Resource Navigation & Coordination
Strengths-Based Practice
Collaborative Care
Active Listening
Professional Boundaries
Goal Setting & Action Planning
Resilience & Adaptability
Compassionate Communication
Timeline
Private Nanny
Private Family - DoD Childcare in Your Home (CCYH) Program
08.2025 - Current
Automotive Service Consultant
Hendrick Automotive Group - Audi South Austin
05.2022 - 05.2024
Automotive Service Consultant
Hendrick Automotive Group - Stevenson Hendrick Toyota
07.2017 - 05.2022
Licensed Insurance Agent
Bankers Life Insurance Company Of America
10.2016 - 06.2017
Executive Legal Assistant
Peter Thompson & Associates
05.2009 - 06.2016
Store Manager
Namco Pool
05.2007 - 09.2010
Owner/Operator
Self Employed Residential & Commercial Cleaning Services
01.2005 - 10.2007
Catherine McAuley High School
High School Diploma