Summary
Overview
Work History
Skills
References
Timeline
Generic

Sherry Boman

Bellingham,WA

Summary

Seasoned Service Manager bringing 20 years of experience in the Parts & Service Industry. Proficient in business practice, standards of operation and customer needs. Able to set and maintain high expectations for all clients and team members.

Overview

13
13
years of professional experience

Work History

Service Manager

Jsport Autowerks
01.2022 - 10.2023
  • Managed office and Shop / Techs.
  • Ordered Parts and Managed The Schedule
  • Worked With Warranty and Insurance Companies

Service Manager

Autohaus Of Bellingham
02.2019 - 01.2022
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Guided techs on automotive repair, tool usage and equipment operation.

Service Manager

Todhunter Glass
05.2017 - 12.2018
  • Led and organized events connected to the service department, including scheduling, ordering and billing.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Met with key customers to discuss their service needs and develop effective and practical solutions.
  • Maintained project quality with a hands-on management style.

Service Advisor

Axton Automotive
04.2015 - 04.2017
  • Suggested add-on services that would be helpful to customers and improve the bottom line.
  • Answered customer questions about services and explained the charges that were involved.
  • Pleasantly greeted customers and clients and asked open-ended questions to better determine their needs.
  • Developed reputation as an efficient service provider with high levels of accuracy.

Automotive Department Manager

Todhunter Glass
06.2010 - 02.2014

Skills

  • Staff management
  • Strategic business planning
  • Technical support
  • Documentation and reporting
  • Customer service
  • Contract management
  • Team leadership
  • Schedule management
  • AP/AR understanding
  • Verifying insurance coverage
  • Returns processing
  • Teamwork and collaboration
  • Efficient multi-tasker

References

Chris Hanstead 360) 483 7855

Brent Parcels360) 820 9016

Bud Todhunter 360) 201 7324


Timeline

Service Manager

Jsport Autowerks
01.2022 - 10.2023

Service Manager

Autohaus Of Bellingham
02.2019 - 01.2022

Service Manager

Todhunter Glass
05.2017 - 12.2018

Service Advisor

Axton Automotive
04.2015 - 04.2017

Automotive Department Manager

Todhunter Glass
06.2010 - 02.2014

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Sherry Boman