SHERRY CONTALDO
Summary
Motivated individual with experience in customer service industry. Skilled in building customer relationships and understanding customer needs. Strong communication, and interpersonal skills for providing excellent customer service.
Overview
32
32
years of professional experience
Work History
Mystery Shopper
Independent Contractor
01.2023 - Current
- Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
- Maintained confidentiality of both personal information and assignment details throughout the entire mystery shopping process.
- Submitted detailed and accurate reports in a timely manner.
Installer
Independent Contractor
03.2022 - 10.2022
- Installed sanitizer and soap dispensers in hospitals and surgery centers.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Responsible for accuracy of ordered dispenser units.
Vice President/Travel Coordinator
Passione Food Group, Inc
11.2015 - 03.2022
- Prepared travel itineraries and schedules for all travelers.
- Secured lodging and ground transportation.
- Responsible for maintaining safety and quality standards.
- Managed company's financial data and maintained accurate books on account payable and receivable, payroll and daily financial entries and reconciliations.
Flight Attendant
United Airlines
09.1991 - 10.2015
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Used excellent customer service skills in addressing passengers' needs.
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- CPR/AED certification.
Education
United Airlines Flight Attendant Training Center
Chicago, IL09.1991
Skills
- Multitasking
- Troubleshooting
- Reliability
- Customer Service
- Flexible Schedule
- Professionalism
- Interpersonal skills
Timeline
Mystery Shopper
Independent Contractor
01.2023 - Current
Installer
Independent Contractor
03.2022 - 10.2022
Vice President/Travel Coordinator
Passione Food Group, Inc
11.2015 - 03.2022
Flight Attendant
United Airlines
09.1991 - 10.2015
United Airlines Flight Attendant Training Center
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