Sherry Decker
Somonauk,IL
Summary
Dynamic professional with extensive experience in high-volume dining environments, including Gene's Family Restaurant. Proven track record in effective time management and exceptional communication, enhancing order accuracy and customer satisfaction. Adept at mentoring staff and implementing food safety compliance, driving operational excellence and fostering a positive dining experience.
Overview
25
25
years of professional experience
Work History
Home Care Aide
Fox Valley Community Services
Sandwich, IL
07.2014 - Current
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.
- Ensured patient safety by conducting regular home assessments, identifying potential hazards and implementing corrective measures.
- Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.
Sales Associate Manager
Complete Consignment
Sandwich, IL
08.2022 - 12.2023
- Managed daily sales floor operations, ensuring consistent customer service and smooth transaction flow.
- Coordinated merchandise intake, tagging, and floor presentation to maintain organized consignment displays.
- Resolved customer concerns quickly, supporting returns, exchanges, and special requests with professionalism.
- Monitored inventory accuracy, assisting with stock rotation and identification of missing items.
- Collaborated with management to refine merchandising strategies and strengthen customer retention.
Server Trainer
Gene's Family Restaurant
08.2011 - 08.2023
- Trained new servers on menu knowledge, table service standards, and guest interaction procedures.
- Demonstrated POS order entry, check processing, and ticket accuracy during floor shifts.
- Reinforced side work, station setup, and closing cleanup to maintain smooth service flow.
- Coached staff on upselling specials, resolving guest concerns, and delivering prompt service.
Cook/Teacher Aide
For Kids Only Daycare/Pre-School/Pre-K Program
Sandwich, IL
02.2014 - 08.2015
- Prepared nutritious meals and snacks for daycare, pre-school, and pre-K children.
- Followed child nutrition guidelines and age-appropriate portioning standards.
- Maintained clean kitchen surfaces, equipment, and food storage areas.
- Monitored food temperatures and safe handling procedures to support daily meal service.
Partner/Accountant
Decker & Sons, Inc.
Sheridan, IL
01.2009 - 08.2011
- Directed business strategy and aligned operational priorities with long-term growth goals.
- Negotiated key agreements and strengthened client and stakeholder relationships.
- Evaluated financial performance to guide investment and resource allocation decisions.
- Oversaw cross-functional initiatives to improve efficiency and service consistency.
- Reviewed legal, compliance, and partnership requirements to reduce organizational risk.
- Led issue resolution across departments to maintain business continuity and accountability.
- Advised leadership on market opportunities, process improvements, and strategic planning.
- Fostered collaborative decision-making to support sustainable business outcomes.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
President
Healthy Alternatives of Illinois, Inc.
Sheridan, IL
01.2002 - 01.2009
- Directed organizational strategy, aligning operations with mission and long-term growth objectives.
- Oversaw executive decisions, setting priorities for staffing, budgeting, and service delivery.
- Established policies and procedures to improve consistency, compliance, and operational efficiency.
- Reviewed financial performance and guided resource allocation to support sustainable business outcomes.
- Led cross-functional teams, communicating expectations and resolving issues across departments.
- Evaluated performance reports and identified process improvements to strengthen daily operations.
- Built partnerships with stakeholders to support organizational goals and community engagement.
- Monitored regulatory requirements and maintained standards across internal operations and programs.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
Education
Associate of Arts - Accounting
University of Phoenix
Tempe, AZ06-2013
Skills
Effective time management
Menu memorization
Safe food handling
Order accuracy
High volume dining
Upselling strategies
Cash handling
Safe handling procedures
Food presentation
Server etiquette
Tableside service
Food safety compliance
Policy enforcement
Exceptional communication
Quality control
Restaurant operations
Front-of-house display creation
Employee mentoring
Staff monitoring
Server management
Order management
Staff scheduling
Timeline
Sales Associate Manager
Complete Consignment
08.2022 - 12.2023
Home Care Aide
Fox Valley Community Services
07.2014 - Current
Cook/Teacher Aide
For Kids Only Daycare/Pre-School/Pre-K Program
02.2014 - 08.2015
Server Trainer
Gene's Family Restaurant
08.2011 - 08.2023
Partner/Accountant
Decker & Sons, Inc.
01.2009 - 08.2011
President
Healthy Alternatives of Illinois, Inc.
01.2002 - 01.2009
Associate of Arts - Accounting
University of Phoenix