Sherry Falco
Victorville,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
34
34
years of professional experience
Work History
Legal Transcriber
Resolute Documentation Services
07.2023 - Current
- Enhanced case accuracy by transcribing legal proceedings with a focus on detail and precision.
- Streamlined workflow for legal teams by delivering timely and accurate transcriptions of court hearings, interviews, and depositions.
- Supported trial preparation with meticulous transcription of witness testimonies and expert opinions.
- Ensured confidentiality by maintaining strict adherence to legal guidelines when handling sensitive information during transcription tasks.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Verified accuracy of transcribed material prior to finalization.
TRANSCRIPTIONIST
Geneva Worldwide, Inc.
05.2015 - 04.2023
- Transcribed verbatim audio files of disciplinary hearings with complete confidentiality using Express Scribe software
- Optimized transcription process by utilizing advanced software tools, resulting in increased productivity.
- Continuously improved transcription skills through ongoing professional development and training sessions.
- Efficiently managed large volume of work assignments while maintaining attention to detail and accuracy standards.
TRANSCRIPTIONIST
Rogers Word Service
03.2015 - 02.2020
- Provided verbatim transcripts of pharmacy helpline calls
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Contributed to the company's growth by consistently delivering top-notch transcriptions that met or exceeded client expectations.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
TRANSCRIPTIONIST
WordZXpressed Transcription Services
05.2015 - 03.2017
- Provided verbatim insurance claims transcripts full-time on a daily basis
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Increased client satisfaction by providing timely and accurate transcriptions for various industries.
Legal Secretary
Murtaugh, Miller, Meyer & Nelson
06.1990 - 05.1995
- Transcribed and prepared various legal documents, including depositions, court records, pleadings, hearings, briefs, case histories, client interviews
- Scheduled and made appointments for 2-3 attorneys.
Education
High School Diploma -
Lowell High School
Whittier06.1982
Skills
- Typing speed 90 wpm
- Proficient in Microsoft Word, Express Scribe, Excel, Outlook
- Excellent written and verbal communication skills
- Strong work ethic and organizational skills
- Consistently meets all deadlines
- Detail oriented
- Work Prioritization
- Time management
- Multitasking abilities
Timeline
Legal Transcriber
Resolute Documentation Services
07.2023 - Current
TRANSCRIPTIONIST
Geneva Worldwide, Inc.
05.2015 - 04.2023
TRANSCRIPTIONIST
WordZXpressed Transcription Services
05.2015 - 03.2017
TRANSCRIPTIONIST
Rogers Word Service
03.2015 - 02.2020
Legal Secretary
Murtaugh, Miller, Meyer & Nelson
06.1990 - 05.1995
High School Diploma -
Lowell High School
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