Sherry Gallione
Schenectady,NY
Summary
Highly knowledgeable customer service associate/scheduler with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT coding systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills,
Overview
26
26
years of professional experience
Work History
Radiology Scheduler and Customer Services Associates
Ellis Hospital
Schenectady, NY
02.2022 - Current
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Enhanced communication between patients and medical staff through clear and concise instructions regarding appointment requirements.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Supported clinical staff with administrative tasks such as distributing reports, filing paperwork, and tracking inventory to ensure seamless daily operations.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Upheld HIPAA regulations and standards for protecting patient information.
- Scheduled radiology appointments using electronic health records system to optimize patient flow.
- Coordinated with medical staff to manage daily schedules and minimize patient wait times.
Interventional Associate
St Peters Hospital
Albany, NY
06.2010 - 01.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Successfully negotiated contracts with vendors, securing favorable terms for the organization.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Reduced patient wait times by efficiently preparing examination rooms and equipment for radiologic exams.
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Maintained a safe work environment by strictly adhering to radiation safety protocols and guidelines.
- Supported team members in achieving excellent clinical outcomes through effective communication, collaboration, and problem-solving skills.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.carried out high-quality work with little oversight.
- Kept inventory levels optimized and supplies organized for forecasted demands.
Radiology Assistant
Ellis Hospital
Schenectady, NY
06.2000 - 06.2010
- Assisted radiologists in performing diagnostic imaging procedures and ensuring patient comfort.
- Coordinated patient scheduling and managed workflow to optimize department efficiency.
- Maintained accurate records of imaging procedures and patient interactions for compliance.
- Educated patients on preparation procedures and safety protocols prior to examinations.
- Collaborated with medical staff to streamline communication and improve patient care processes.
- Provided compassionate care to pediatric patients during imaging procedures, addressing their unique needs to alleviate anxiety or discomfort during exams.
- Contributed to overall department success with detailed knowledge of various imaging modalities such as X-ray, MRI, CT scans, and ultrasound examinations.
- Promoted a culture of patient safety by participating in departmental safety audits and proactively addressing identified areas for improvement.
- Supported team members in achieving excellent clinical outcomes through effective communication, collaboration, and problem-solving skills.
- Reduced patient wait times by efficiently preparing examination rooms and equipment for radiologic exams.
- Supported facility-wide initiatives in areas such as infection control or emergency preparedness, actively contributing to a safe and secure healthcare environment for patients and staff.
- Increased patient satisfaction with thorough follow-up communications regarding test results and subsequent treatment plans.
- Prepared and positioned patients for imaging procedures.
- Explained imaging procedures to patients, offering comfort and assistance.
- Assisted radiologist in performing special imaging procedures.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Communicated test results to physicians and other healthcare professionals.
Skills
- Insurance Verification
- Patient Scheduling
- Appointment Coordination
- HIPAA Compliance
- Self Motivation
- Organizational Skills
- Excellent Communication
- Adaptability and Flexibility
- Multitasking Abilities
- Attention to Detail
- Problem-Solving
Timeline
Radiology Scheduler and Customer Services Associates
Ellis Hospital
02.2022 - Current
Interventional Associate
St Peters Hospital
06.2010 - 01.2022
Radiology Assistant
Ellis Hospital
06.2000 - 06.2010