Rachel Edwards
Raleigh,NC
Summary
Dedicated professional with a solid foundation in insurance billing and coding, gained through an A.A.S. program. Having practical experience as a radiology scheduler provides the skills necessary for effective contributions to the healthcare sector. Expertise in customer service, sales, and healthcare administration supports the ability to streamline processes and enhance patient interactions across diverse medical environments. Enthusiastic about the opportunity to join a team that prioritizes innovation and excellence in healthcare services.
Overview
10
10
years of professional experience
Work History
Radiology Scheduler
Carenet Health
03.2023 - Current
- Coordinate over 500 radiology appointments monthly, reducing wait times by 20% and increasing equipment utilization by 15%.
- Achieved a 95% satisfaction rate by effectively managing patient information and concerns.
- Maintained accurate records for over 200 patients monthly with 98% accuracy and compliance.
- Streamlined workflows with colleagues, reducing patient wait times by 20%.
- Improved operational efficiency by 10% through collaborative efforts.
Residential Inbound Sales Representative
Charter Communications, Inc
01.2018 - 12.2021
- Exceeded sales targets consistently across multiple sectors, enhancing customer experiences and inquiry resolution.
- Contributed to a 90% increase in customer product knowledge through effective insights on products and services.
- Ensured strict compliance with company policies regarding customer confidentiality and data security.
- Maintained high trust levels by adhering to data security protocols.
- Improved overall customer satisfaction through effective communication and support.
Medical Receptionist
Physicare Multi-Services, Ltd
02.2015 - 03.2017
- Managed approximately 30 patient inquiries and scheduled appointments daily, ensuring smooth operations and minimal wait times.
- Maintained and updated patient profiles for over 200 individuals, enhancing workflow efficiency and team communication.
- Improved communication by documenting detailed patient progress notes, leading to a 15% reduction in follow-up inquiries.
- Handled prior authorizations and insurance verifications for an average of 20 cases per week, significantly enhancing the quality of patient care.
- Contributed to a 10% increase in service delivery efficiency and overall patient satisfaction ratings.
Education
Associate of Applied Science -
Herzing University
Orlando08.2024
High School Diploma -
Independence High School
New York2005
Skills
- Customer Service Skills
- Sales and Revenue Generation
- Healthcare Administration
- Insurance Billing & Coding
- Patient Scheduling
- Record-Keeping and Documentation
- Software Proficiency (Intergy, eMDs & Epic, Microsoft Office Suite)
- Effective Communication
- Insurance Verification
- HIPAA Compliance
- Front Desk Operations
- Medical Terminology
Keyknowledge
- Proficient in HIPAA regulations and compliance.
- Familiar with Coding Guidelines and Code Sets.
- Skilled in CMS-1500 completion and submission.
- Strong understanding of ICD-10 and CPT coding systems.
- Knowledge of medical terminology and anatomy.
- Experience with electronic health records (EHR) systems.
- Detail-oriented with a focus on accuracy and compliance.
- Excellent communication and interpersonal skills for patient and provider interaction.
- Ability to work effectively in a fast-paced healthcare environment.
- Understanding of medical billing processes and reimbursement methodologies.
References
Available Upon Request
Timeline
Radiology Scheduler
Carenet Health
03.2023 - Current
Residential Inbound Sales Representative
Charter Communications, Inc
01.2018 - 12.2021
Medical Receptionist
Physicare Multi-Services, Ltd
02.2015 - 03.2017
Associate of Applied Science -
Herzing University
High School Diploma -
Independence High School
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