Rachel Edwards
Brooklyn,NY
Summary
Dedicated professional with a strong background in insurance billing and coding, complemented by hands-on experience as a radiology scheduler. Skills in customer service, sales, and healthcare administration enhance patient interactions and streamline processes in diverse medical settings. Eager to contribute to a team focused on innovation and excellence in healthcare.
Overview
10
10
years of professional experience
Work History
Radiology Scheduler
Carenet Health
03.2023 - Current
- Coordinate over 500 radiology appointments monthly, reducing wait times by 20% and increasing equipment utilization by 15%.
- Achieved a 95% satisfaction rate by effectively managing patient information and concerns.
- Maintained accurate records for over 200 patients monthly with 98% accuracy and compliance.
- Streamlined workflows with colleagues, reducing patient wait times by 20%.
- Improved operational efficiency by 10% through collaborative efforts.
Residential Inbound Sales Representative
Charter Communications, Inc
01.2018 - 12.2021
- Exceeded sales targets consistently across multiple sectors, enhancing customer experiences and inquiry resolution.
- Contributed to a 90% increase in customer product knowledge through effective insights on products and services.
- Ensured strict compliance with company policies regarding customer confidentiality and data security.
- Maintained high trust levels by adhering to data security protocols.
- Improved overall customer satisfaction through effective communication and support.
Medical Receptionist
Physicare Multi-Services, Ltd
02.2015 - 03.2017
- Managed approximately 30 patient inquiries and scheduled appointments daily, ensuring smooth operations and minimal wait times.
- Maintained and updated patient profiles for over 200 individuals, enhancing workflow efficiency and team communication.
- Improved communication by documenting detailed patient progress notes, leading to a 15% reduction in follow-up inquiries.
- Handled prior authorizations and insurance verifications for an average of 20 cases per week, significantly enhancing the quality of patient care.
- Contributed to a 10% increase in service delivery efficiency and overall patient satisfaction ratings.
Education
Associate of Applied Science -
Herzing University
Winter Park, FL08.2024
High School Diploma -
Independence High School
New York2005
Skills
- Customer Service Skills
- Sales and Revenue Generation
- Healthcare Administration
- Insurance Billing & Coding
- Patient Scheduling
- Record-Keeping and Documentation
- Software Proficiency (Intergy, eMDs & Epic, Microsoft Office Suite)
- Effective Communication
- Insurance Verification
- HIPAA Compliance
- Front Desk Operations
- Medical Terminology
Timeline
Radiology Scheduler
Carenet Health
03.2023 - Current
Residential Inbound Sales Representative
Charter Communications, Inc
01.2018 - 12.2021
Medical Receptionist
Physicare Multi-Services, Ltd
02.2015 - 03.2017
Associate of Applied Science -
Herzing University
High School Diploma -
Independence High School
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