LAQUISHA WALKER
Midland,TX
Summary
Dependable and highly organized professional with extensive experience in medical scheduling, customer service, administrative support, patient communication, data entry, insurance verification, billing, and records management. Experienced in handling multiple responsibilities while maintaining accuracy, professionalism, and excellent customer service. Strong written and verbal communication skills with the ability to work independently, prioritize competing demands, and complete tasks with minimal supervision. I'm currently seeking a Part time remote job working after hours and on weekends.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Radiology Scheduler
Midland Memorial Hospital (MMH)
Midland, TX
03.2020 - Current
- Schedule patients for a variety of radiology examinations while maintaining accuracy and attention to detail.
- Coordinate appointment information and assist with patient scheduling needs.
- Communicate professionally with patients, physician offices, and insurance companies.
- Verified insurance information to facilitate accurate medical billing and streamline administrative processes.
- Managed multiple tasks and competing demands to ensure seamless scheduling and patient flow.
- Manage multiple tasks and competing demands while maintaining efficient workflow.
- Provided professional customer service by addressing patient inquiries and resolving concerns effectively.
- Work independently while meeting daily responsibilities and maintaining productivity.
Teacher Assistant
Wee Care Daycare
Texas
04.2019 - 03.2020
- Delivered consistent care and supervision for children, fostering a nurturing environment amidst busy activities.
- Supported educational activities, enhancing reading and basic learning skills while facilitating daily routines.
- Maintained a safe, organized, and positive environment.
- Ensured safe, organized, and positive environment, promoting children's well-being and engagement.
Laundry Attendant
Holiday Inn Express
Bonham, TX
10.2018 - 02.2019
- Washed, dried, folded, and organized hotel linens, ensuring availability of clean supplies for housekeeping.
- Maintained organized work area, completing responsibilities accurately and on schedule to support efficient operations.
- Operated laundry machines efficiently to ensure timely completion of guest requests.
- Sorted and processed linens, maintaining high standards of cleanliness and organization.
- Monitored inventory levels of cleaning supplies and notified management when reordering was necessary.
Housekeeper
Qui's Housecleaning
Breckenridge, TX
01.2015 - 06.2017
- Ensured clean, organized, and sanitary environments through detailed cleaning and disinfecting tasks.
- Oversaw supply management and independently completed assigned cleaning tasks, contributing to operational efficiency.
- Maintained cleanliness and organization of assigned areas using industry-standard cleaning techniques.
- Operated cleaning equipment and tools to ensure efficient completion of tasks.
- Followed safety protocols to minimize hazards and maintain a safe work environment.
Private Caregiver
Girling Healthcare
Breckenridge, TX
01.2011 - 01.2015
- Ensured clean and organized environment to enhance client safety and satisfaction.
- Executed care plans, documented necessary information, and monitored vital signs to support overall client health.
- Managed daily responsibilities and adapted to changing client needs with professionalism and reliability.
Sales Associate
Walmart Stores, Inc.
Graham, TX
11.2008 - 07.2012
- Delivered professional customer service, addressing customer product needs to enhance satisfaction.
- Answered incoming telephone calls and provided knowledgeable assistance.
- Handled incoming telephone calls, offering knowledgeable assistance to resolve customer inquiries promptly.
- Supported inventory counts and merchandise presentation while resolving customer issues to maintain store organization.
Machine Operator
Media Recovery
Graham, TX
01.2006 - 10.2008
- Maintained logs and inspection reports, ensuring compliance with work orders and specifications.
- Completed assignments independently while identifying defects and addressing equipment issues.
- Operated machinery to ensure efficient production of media recovery processes.
- Monitored equipment performance and reported issues to maintain operational efficiency.
- Followed safety protocols and quality standards during daily operations.
- Trained new operators on equipment usage and safety procedures, enhancing team productivity.
- Conducted quality checks on finished products, ensuring compliance with company specifications. While employed at the job i was also caring for my mother through the job listed above Girling Healthcare
Medical Records Assistant
Garden Terrace Assisted Living Home
Graham, TX
- Assisted management with reporting, paperwork, and records requests to streamline administrative processes.
- Supported administrative, case-management, and medication-management processes.
- Welcomed visitors at reception to provide assistance and directions. and determined the purpose of their visit to ensure timely assistance.
- Supported administrative, case-management, and medication-management processes to enhance patient care.
- Organized and maintained confidential medical records in compliance with HIPAA regulations.
- Assisted in data entry and verification of patient information for accuracy and completeness.
- Coordinated with healthcare providers to obtain necessary documentation for patient care.
- Implemented filing systems that improved record retrieval efficiency by streamlining processes.
- Monitored inventory of medical supplies, ensuring availability for daily operations and reducing delays.
Receptionist
Graham Oil & Gas
Graham, TX
- Answered and directed incoming calls on multi-line telephone system, ensuring efficient communication and response.
- Coordinated with contractors and vendors on orders and service requests, facilitating timely processing.
- Communicated with contractors and vendors regarding orders and service requests.
- Greeted visitors and managed telephone inquiries while handling clerical tasks such as copying, faxing, and file management.
Education
High School Diploma -
Graham High School
Graham, TX01-2001
Skills
- MedicalRemote Customer Service
- Insurance Verification
- Medical Billing
- Medical Coding Capability
- ICD-10 coding
- HIPAA regulations
- Patient Communication
- Data Entry
- Records Management
- Payment Processing
- Reporting
- Excel
- Microsoft Office
- Outlook
- Administrative Support
- Multi-line phone systems
- Multitaskingg
- Customer Service
- Customer Service
- Problem Solving
- Organizational skills
- Prioritization skills
- Prioritization skills
- Team Collaboration
- Confidentiality compliance
- Medical terminology
- Medical terminology
- ICD-10 coding
- Medical terminology
- Medical terminology
Certification
CPR, Drug Administration Training
LANGUAGES & WORK AUTHORIZATION
English: Expert
Personal Information
- Title: REMOTE CUSTOMER SERVICE | MEDICAL SCHEDULING | ADMINISTRATIVE SUPPORT
- Work Permit: Authorized to work in the United States for any employer.
LANGUAGES & WORK AUTHORIZATION
Work Authorization: Authorized to work in the United States for any employer.
Timeline
Radiology Scheduler
Midland Memorial Hospital (MMH)
03.2020 - Current
Teacher Assistant
Wee Care Daycare
04.2019 - 03.2020
Laundry Attendant
Holiday Inn Express
10.2018 - 02.2019
Housekeeper
Qui's Housecleaning
01.2015 - 06.2017
Private Caregiver
Girling Healthcare
01.2011 - 01.2015
Sales Associate
Walmart Stores, Inc.
11.2008 - 07.2012
Machine Operator
Media Recovery
01.2006 - 10.2008
Receptionist
Graham Oil & Gas
Medical Records Assistant
Garden Terrace Assisted Living Home
High School Diploma -
Graham High School