Sherry Garafano
Brooklyn
Summary
Compassionate paraprofessional skilled in behavior management and supporting students with diverse needs. Proven ability to cultivate strong relationships and foster teamwork to enhance classroom engagement.
Overview
19
19
years of professional experience
Work History
Paraprofessional
NYC Department of Education
Brooklyn, NY
03.2014 - Current
- Assisted teachers in implementing instructional strategies and managing classroom activities.
- Supported students with individualized education plans, promoting academic progress and social skills development.
- Collaborated with educators to develop lesson plans tailored to diverse learning needs.
- Monitored student behavior and provided positive reinforcement to encourage engagement and participation.
- Ensured up-to-date knowledge of all program processes and qualifications to enhance operational efficiency.
- Cultivated and sustained robust client relationships to enhance service satisfaction.
- Fostered effective communication and collaboration among internal teams to enhance operational efficiency and support organizational objectives.
- Monitored customer feedback and addressed concerns to improve overall satisfaction levels.
Administrative Manager
M & P Tax Shop
Brooklyn, NY
12.2009 - 01.2012
- Analyzed and optimized administrative workflows, resulting in increased productivity and reduced operational bottlenecks across departments.
- Coordinated scheduling and resource allocation for multiple projects, ensuring timely completion.
- Analyzed existing processes and established office policies that optimized workflow and strengthened inter-team communication.
- Managed vendor relationships to optimize service delivery and cost-effectiveness for the organization.
- Organize requirements meetings
- Manage implementation schedule
- Conducted frequent client meetings to enhance service delivery.
- Maintain strong relationships with clients, ensuring client satisfaction with delivered services
- Cultivated and sustained collaborative relationships with internal teams, including Growth Services, Operations, Finance, Software Development, and Customer Services.
- Monitored customer feedback and addressed concerns to ensure optimal satisfaction levels.
Sales Executive
Century 21
Brooklyn, NY
05.2007 - 08.2009
- Fostered strong client connections to support sales growth and ensure customer satisfaction.
- Implemented effective marketing strategies to enhance property visibility and attract potential buyers.
- Performed in-depth market analysis to inform pricing strategies and enhance competitive positioning.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
Education
Master of Arts - Counseling
Gwynedd Mercy University
Gwynedd Valley, PA06-2021
Bachelor of Arts - Psychology
Brooklyn College
Brooklyn, NY06-2016
Skills
- Patient
- Empathetic
- Teamwork
- Flexibility
- Positive attitude
- Resilient
- Integrity
- Self-Motivated
- Leader
- Organized
- Time Management
- Proactive
Timeline
Paraprofessional
NYC Department of Education
03.2014 - Current
Administrative Manager
M & P Tax Shop
12.2009 - 01.2012
Sales Executive
Century 21
05.2007 - 08.2009
Master of Arts - Counseling
Gwynedd Mercy University
Bachelor of Arts - Psychology
Brooklyn College