Sherry Gerbus
Cincinnati,OH
Summary
Driven Pharmacy Technician with a proven track record at Tri-state Compounding Pharmacy And Kunkel Medical, enhancing pharmacy operations and customer satisfaction. Excelled in documentation management and advanced communication, significantly improving client relations and service quality. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Compounding Specialist
Tri-state Compounding Pharmacy And Kunkel Medical
Cincinnati, OH
10.2016 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Gathered, organized and input information into digital database.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed multiple high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered from 30-40 customer calls daily with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Compounding Specialist
Grant County Drugs
Dry Ridge, KY
04.2009 - 10.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Set up and modified patient profiles to include current medications and insurance details.
Paraeducator, Special Education
Northern Elementary School
Butler, KY
08.2005 - 04.2009
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students..
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Assisted in planning field trips and extracurricular activities that catered to the unique interests of special education students.
- Maintained positive attitude and affirmatively communicated with each student.
- Implemented reading and math workshops to increase student literacy ans support school reading program.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw class of students in absence of instructor.
Education
High School Diploma -
Pendleton County High School
Falmouth, KYSkills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
Certification
- Certified Pharmacy Technician, - 2009-Present
- State of Ohio CPhT License
- Professional Compounding Training - 9/2010
- Professional Sterile Compounding Training- 4/2017
Additional Information
Updated HIPPA Training
Timeline
Compounding Specialist
Tri-state Compounding Pharmacy And Kunkel Medical
10.2016 - Current
Compounding Specialist
Grant County Drugs
04.2009 - 10.2016
Paraeducator, Special Education
Northern Elementary School
08.2005 - 04.2009
High School Diploma -
Pendleton County High School