Sherry Gooden
Lubbock,TX
Summary
I have worked from the ground up in Property management. I have cleaned, done make readies, and can and have done minor maintenance. I am good at finding solutions to problems. I am also goal oriented. I can diffuse volatile tenants in most situations. I enjoy the constant moving pieces that are part of property managmement,
Overview
10
10
years of professional experience
Work History
Property Manager
True Asset Property Management
06.2021 - 07.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Property Manager
Red Door Property Management
07.2020 - 12.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Property Manager
Mertracor Property Management
08.2013 - 06.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than [Number] tenants across [Number] property units.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
High School Diploma -
Maurice J. Mcdonough High School
Pomfret, MD06.1990
Skills
- Multi-Family Property Management
- Building Operations
- Leasing and Sales
- Tenant and Eviction Laws
- Sales and Marketing
- Property Tours
- Property Management Software Understanding
- Property Marketing and Promotion
- Unit Vacancies
- Microsoft Office
- Background Check Investigations
- Exceptional Oral and Written Communication Skills
- Administrative Leadership
- Tenant Improvements
- Codes and Regulations
- Property Showing
- Preventive Maintenance
- Maintenance Knowledge
- Rental Pricing Strategies
- Tenant Screening
- Lease Renewals
- Rent Collection
- Bid Proposals
- Increasing Occupancy
- Collect Payments
- Manage Rentals
- Property Walks
- Creative and Adaptable
- Tenant Eligibility Determination
- Security Deposit Refunds
- Serve Customers
- Staff Coordination
- Disturbance Handling
- Rent Pricing Optimization
- Tenant and Owner Liaising
- Rent Growth
- Screening Processes
- Staff Meetings
- Maintenance and Supply Requests
- Interior Renovations
- Renewals Management
- Occupant Retention
Timeline
Property Manager
True Asset Property Management
06.2021 - 07.2023
Property Manager
Red Door Property Management
07.2020 - 12.2020
Property Manager
Mertracor Property Management
08.2013 - 06.2020
High School Diploma -
Maurice J. Mcdonough High School
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