Sherry Harvey
Soddy,TN
Summary
Results-driven Shift Supervisor with expertise in team leadership and inventory management. Delivers exceptional customer service while enhancing productivity and operational efficiency. Strong communication and problem-solving skills foster collaboration and support achievement of operational goals.
Overview
15
15
years of professional experience
Work History
CVS Shift Supervisor
CVS Health
Chattanooga, United States
09.2020 - 05.2026
- Achieved a 75% increase in patient satisfaction scores through effective communication skills and maintaining a positive, friendly demeanor during all customer interactions consistently.
- Delivered exceptional customer service to patients and families by addressing inquiries, resolving issues, and fostering positive experiences
- Recorded customer interactions in CRM software for accurate documentation and improved future service delivery
- Developed strong rapport with frequent callers by recognizing their preferences, anticipating needs, and providing personalized assistance
- Maintained a positive attitude and professional demeanor even during high-stress situations or challenging interactions with customers
- Demonstrated flexibility by adapting quickly to changing priorities or work demands without compromising quality of service
- Contributed to team meetings by sharing insights on common customer concerns and suggesting improvements for overall service delivery
- Coordinated with IT department to troubleshoot technical issues affecting customer accounts and online platforms
Printer Operator
Gold Bond Inc.
Chattanooga, United States
09.2019 - 03.2020
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Deli Associate
Publix Super Markets
Chattanooga, United States
03.2019 - 09.2019
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Customer Service Manager
White Star Cleaners
Chattanooga, United States
11.2011 - 03.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Streamlined management of customer requests, store inventory, transactions, and pricing to enhance operational efficiency.
- Collaborated with sales teams and leaders to align on targets, enhancing revenue and refining promotional strategies.
- Analyzed recurring operational issues to implement solutions that enhanced overall business outcomes.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Education
Associate's degree - Healthcare Administration
Colorado Technical University
Colorado, United States01-2024
GED -
Pontiac Business Institute
Nashville, Tennessee, United States01-2003
Skills
- Medical office administration
- Customer service and support
- Customer support
- Medical management
- Sales goal achievement
- Sales up-selling strategies
- Relationship management
- Service optimization
- Service delivery optimization
- Service quality analysis
- Inventory management transactions
- Health regulations compliance
- Retail sales techniques
- Inventory control management
- In-store promotions
- Issue resolution
- Satisfaction enhancement
- Operational improvements
- Inventory transactions
- Sales achievement
Work Authorization - Authorized Countries
United States
Timeline
CVS Shift Supervisor
CVS Health
09.2020 - 05.2026
Printer Operator
Gold Bond Inc.
09.2019 - 03.2020
Deli Associate
Publix Super Markets
03.2019 - 09.2019
Customer Service Manager
White Star Cleaners
11.2011 - 03.2019
Associate's degree - Healthcare Administration
Colorado Technical University
GED -
Pontiac Business Institute