Sherry Heintzelman
Downey,CA
Summary
Proficient at detaining shoplifters and employees with minimal altercations. Familiar with collaborating with local law enforcement agencies to provide evidence of theft or criminal activity and assist with investigations at retail businesses.Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations in calm and professional manner. Knowledgeable Asset Protection with 30+ years of experience in Loss protection. Leadership trained with proven ability to create effective training programs to minimize shrinkage and cultivate workspace of accountability and integrity. Sound and quick judgement with desire to bring streamlined asset protection processes to retail company.
Overview
26
26
years of professional experience
Work History
Asset Protection Associate
Wal-Mart Stores Inc.
Long Beach, CA
08.2017 - Current
- Maintained safety and security of premises, visitors and employees.
- Reached out to local law enforcement and detained shoplifters.
- Maintained store compliance with physical security schematics to protect assets.
- Produced well-written reports detailing shoplifting and attempted theft.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Identified potential shoplifters and alerted management.
- Reviewed CCTV footage to obtain evidence of theft.
- Controlled reduction of loss inventory by protecting company assets.
Loss Prevention Officer
Fry's Electronics Inc.
Fountain Valley, CA
09.1998 - 05.2016
- Carefully monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
- Implemented both individual and group training for executive and loss prevention personnel.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
- Provided insights and collaborated with leadership to develop loss prevention policies and initiatives.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
Education
General Studies
Warren High School
Downey, CA06.1986
Skills
- CCTV tracking
- Physical detention of suspects
- Loss prevention background
- Report writing abilities
- Investigation and interrogation
- Behavioral intervention specialist
- Risk management
Timeline
Asset Protection Associate
Wal-Mart Stores Inc.
08.2017 - Current
Loss Prevention Officer
Fry's Electronics Inc.
09.1998 - 05.2016
General Studies
Warren High School